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# Senior Administrator, IT

- **Company:** Southwire Company, LLC
- **Location:** Bremen, IN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software Applications, Dynamic Host Configuration Protocol, Desktop Computing, Issue Tracking Systems, Local Area Networks, Microsoft Office, Network Service, Online Transaction Processing, Diagnostic Tools, Computer Networking Systems, Information Technology
- **Published:** August 15, 2026
- **Apply:** https://www.juju.com/job/00000000gmzs1i

## About the Role

Minimum Education Level: High School Diploma Years of Experience: 5-7 Years

Preferred Education & Experience

Minimum Education Level: Associate’s Degree Licenses/Certificates: CompTIA A+, Microsoft Certified Professional Years of Experience: 8-11 Years, Action Oriented

Balances Stakeholders

Collaborates

Customer Focus

Nimble Learning

Plans and Aligns

Skills

Dynamic Host Configuration Protocol (DHCP)

Issue Tracking

IT Infrastructure

Local Area Networks

Mac OS

Microsoft Office 365

Microsoft Windows 10

## Description

Observes system performance and user issues to provide technical support for computer applications and hardware. Handles user inquiries regarding system procedures, online transactions, and downtime protocols to ensure efficient issue resolution. Documents troubleshooting activities in a tracking log and contacts network services or software teams to restore service and identify recurring problems., + Administers the day-to-day operations of IT/OT support systems, ensuring that technology infrastructure operates at optimal levels to support business functions.

 + Interprets and diagnoses technical issues, providing effective solutions for hardware, software, and network-related problems.

 + Keeps detailed records of issues reported, solutions implemented, and system performance to identify recurring problems or potential improvements.

 + Answers IT/OT-related inquiries from employees, providing clear and effective guidance on software, hardware, and network-related issues.

 + Maintains IT/OT equipment, ensuring that all devices, including computers, printers, and network systems, are functioning properly and efficiently.

 + Monitors the performance of the organization’s IT/OT infrastructure, using diagnostic tools to identify and resolve issues proactively.

 + Communicates technical information to both technical and non-technical stakeholders, ensuring clarity and understanding of the issues and solutions.

 + Observes patterns in recurring IT/OT issues and recommends adjustments to improve systems or processes to prevent future disruptions.

 + Coordinates with external vendors or third-party service providers to manage equipment repairs, software updates, and system improvements.

 + Performs other duties as assigned

 + Complies with all policies and standards


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