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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CULLS Technical Analyst 2 - **Company:** The University of New Mexico - **Location:** Albuquerque, NM, United States (Remote available) - **Salary:** $51,334.0 - $72,114.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, Software Applications, Application Packaging, Issue Tracking Systems, User Environment Management, Web Services, Computer Equipment, Information Technology, Casper Suite - **Published:** August 15, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88049383/1 ## About the Role The successful candidate will possess a strong combination of technical, communication, organizational, and problem-solving skills, along with experience providing technical support in an end-user environment. The ideal candidate will have strong knowledge of computer hardware and software, experience working with hardware and software vendors, and the ability to effectively troubleshoot and resolve a wide range of end-user technology issues. The candidate should be comfortable using a variety of support tools and methods, including telephone, email, knowledge bases, and ticketing systems. Strong customer service and interpersonal skills are essential, as the position involves providing in-person technical assistance, user support, and training. The ability to create clear and effective end-user documentation is also important. While infrequent, the position may require occasional work outside of regular business hours, including evenings and weekends., Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis. Preferred Qualifications 1. Experience in troubleshooting audiovisual components. 2. Experience in an Active Directory environment. 3. Experience with general desktop support in a managed environment to include imaging, software packaging, and patching using system management tools. 4. Experience with managing Mac OS with JAMF. 5. Ability to support users and solve problems on desktop applications and web services across multiple platforms and devices. 6. Demonstrated ability to troubleshoot and resolve a broad range of hardware, software, networking, and peripheral technology issues while delivering exceptional customer service. 7. Familiarity with writing or creating technical documentation and presenting or communicating technical information to non-technical users. 8. Experienced working as part of a team and independently. 9. Strong interpersonal communication skills in person and over email or messaging services. ## Description The University of New Mexico's College of University Libraries & Learning Sciences (CULLS) is seeking a full-time Technical Support Analyst 2 to join the Library Information Technology Department. This is an on-campus position and requires the selected candidate to work on site. The Library Information Technology Department supports enterprise-wide, mission-critical technologies that are essential to CULLS' teaching and learning mission. Responsibilities include supporting video conferencing systems, digital signage, classroom and conference room audio-visual technologies, and workstation management. The position also requires the ability to physically transport and set up IT and AV equipment across the various buildings and facilities supported by the college. 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