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# Store Systems Help Desk Specialist

- **Company:** KPH HEALTHCARE SERVICES, INC.
- **Location:** Gouverneur, NY, United States
- **Salary:** $35,360.0 - $37,440.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Information Technology
- **Published:** August 15, 2026
- **Apply:** https://kphcareers-kphhealthcareservices.icims.com/jobs/15287/store-systems-help-desk-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-336031866

## About the Role

* Minimum: Associates Degree in Computer Science or related fieldExperience:
 * Preferred: 1 or more years experience in Pharmacy operations and/or POS

Special Conditions of Employment

 * Drug test
 * Initial and continuous exclusion and sanction/disciplinary monitoring
 * Any and all additional eligibility requirements based on the specific position

## Description

Provide help desk phone support for pharmacy and point of sale systems, in-store PC's, handheld units, networking, and phones. Document and review all call details on a corporate tracking system., * Interact promptly and courteously with stores to provide resolutions to inquiries as well as handle and resolve complaints in a professional manner. This interaction will be through a variety of means including but not limited to telephone, e-mail, fax, store mail, US mail, or in person.

 * Attempt to minimize the length of each call, while still providing excellent service.
 * Interface with other departments as needed for problem resolution.
 * Interface with various hardware and software vendors for problem resolution.
 * Provide timely follow up on each call until the issue is resolved.
 * Document and review call and resolution details on a corporate tracking system.
 * Assist in the maintenance of various master files as needed.
 * Complete depot tracking forms when hardware is supplied to stores or other departments.
 * Must adhere to Help Desk Policies and Procedures.
 * Responsible for completing all mandatory and regulatory training programs
 * Perform other duties as assigned


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