> Markdown version of [/jobs/ext/2074553-whse-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/2074553-whse-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Whse Support Technician II - **Company:** Southern Wine & Spirits of America, Inc. - **Location:** Fort Worth, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Software Applications, Information Systems, Microsoft Office, Warehouse Management Systems, Information Technology - **Published:** August 15, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2921428061-2 ## About the Role * Bachelor's Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry related curriculum) or Sufficient and relevant work experience * 5 or more years of work experience * Minimum one year of work experience in Warehouse Operations & Support * Working knowledge of PLC operations and PLC electrical panels * Working knowledge of Motor starters, overloads, and basic wiring * Knowledge of wholesale distribution strongly preferred * MS Office and other general desktop software experience required * Good understanding of Excel strongly preferred * Must have some experience with conveyor systems, pick to belt operations and other MHE systems including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software Physical Demands * Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine * Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping * Critical nature of this job may require extended hours, overtime, and weekends * May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs ## Description Responsibilities for warehouse systems to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. Other duties will include the first line of defense for all and any abnormal WMI system issues., * Provide support to the division (24x7) or as directed by your manager (rotation) * Provide training for employees on procedures/systems * Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM's in motion scanners, VFD's, Servo Motors and controls, etc.) * Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs * Provide training for distribution center employees on procedures/ MHE systems * Initial point of contact for onsite support at respective Distribution Center * Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed * Perform proactive maintenance for warehouse equipment Additional Primary Responsibilities * Document and escalate issues to the appropriate vendors and SGWS SCM support groups * Manage and maintains the spare parts inventory and report as required to keep the systems ready for production * Be always on call and available for ownership of the MHE's systems function * Oversee detailed root cause analysis of reliability issues * Implement operations continuous improvement measures and initiatives * Be able to trouble shoot all first support calls on WM issues including any label or voice process issues * Learn and assist with all WM reporting procedure * Perform other job-related duties as assigned ## Related Videos - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Microservices? Monoliths? An Annoying Discussion!](https://www.wearedevelopers.com/videos/970-microservices-monoliths-an-annoying-discussion) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Giving AI eyes: How to build a dashboard you can't see](https://www.wearedevelopers.com/videos/100193-giving-ai-eyes-how-to-build-a-dashboard-you-can-t-see) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) - [Demystifying Crypto & Web3: A Technical Journey Through 15 Years of Innovation](https://www.wearedevelopers.com/videos/1516-demystifying-crypto-web3-a-technical-journey-through-15-years-of-innovation) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)