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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support - **Company:** Parkside, Inc. - **Location:** Tulsa, OK, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Business Software, Complex Networks, Cyber Security, Desktop Computing, Multi-Factor Authentication, Virtual Private Networks (VPN), Networking Basics, Remote Access Technology, Software Deployment, Peripherals, Information Technology, Laptops - **Published:** August 15, 2026 - **Apply:** https://www.disabledperson.com/jobs/74259554-desktop-support ## About the Role * Associate's degree in Information Technology, Computer Science, or related field preferred. * Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or ITIL are a plus. * 1-3 years of desktop support, help desk, or technical support experience. * Experience supporting Windows operating systems, Microsoft 365, and basic networking. * Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or ITIL are a plus. ## Description The Desktop Support Specialist is responsible for providing day-to-day technical support to Parkside employees and maintaining end-user technology equipment. This position installs, configures, troubleshoots, and supports desktop computers, laptops, mobile devices, printers, telephones, software applications, and related peripherals. The Desktop Support Specialist serves as a primary point of contact for Information Technology Help Desk requests and escalates issues requiring advanced technical support., Desktop and End User Support * Provides technical support for desktop computers, laptops, mobile devices, printers, telephones, audiovisual equipment, and related peripherals. * Responds to and resolves Information Technology Help Desk requests and support tickets in a timely manner. * Diagnoses and resolves hardware, software, printing, connectivity, and other end-user technology issues. * Installs, configures, upgrades, replaces, and maintains computers, operating systems, software applications, and peripherals. * Assists users with password resets, account access, multifactor authentication, email, Microsoft 365, and other technology-related issues. * Provides basic user support for Parkside's clinical, financial, administrative, payroll, and other business applications. * Troubleshoots basic wired, wireless, VPN, and remote-access connectivity issues. * Escalates complex network, server, cybersecurity, application, and infrastructure issues to appropriate IT resources or service providers. Employee Onboarding and Offboarding * Sets up computers, telephones, monitors, peripherals, and other technology for new employees. * Assists with user account setup, password resets, and approved system access. * Provides basic technology orientation to new employees. * Collects and processes technology equipment from separating employees. * Reconfigures and prepares returned equipment for reassignment or disposal. Equipment and Inventory * Maintains accurate inventory records for computers, monitors, mobile devices, printers, telephones, and other end-user technology equipment. * Configures and deploys new and replacement computers and equipment. * Coordinates equipment repairs, replacements, and warranty service. * Assists with receiving and tracking technology equipment. * Ensures equipment is appropriately labeled, documented, stored, and assigned. Security and Compliance * Follows Parkside cybersecurity, privacy, and information technology policies and procedures. * Assists with endpoint security, software updates, patching, antivirus/endpoint protection, and related desktop security activities. * Assists employees with multifactor authentication, suspicious emails, password issues, and other basic security concerns. * Promptly escalates suspected cybersecurity incidents or unauthorized access. * Maintains the confidentiality and security of protected health information (PHI), employee information, and organizational data. * Complies with HIPAA requirements and Parkside privacy and information security policies. General Responsibilities * Maintains accurate Help Desk tickets and documentation of technical issues and resolutions. * Provides professional and customer-focused technical support to employees and providers. * Communicates technical information clearly to users with varying levels of technology experience. * Assists with desktop equipment deployments, replacements, software installations, and upgrades. * Coordinates with vendors or other IT resources when necessary to resolve end-user issues. * Maintains effective working relationships with employees, providers, vendors, and leadership. * Maintains fit for duty and complies with all Parkside policies, procedures, and standards of conduct. * Participates in ongoing professional development and technology training. * Performs other duties as assigned. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)