> Markdown version of [/jobs/ext/2075429-2nd-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/2075429-2nd-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line Support Engineer - **Company:** Surf Tech It Ltd - **Location:** Stourport-on-Severn, UK - **Salary:** £28,000.0 - £32,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, TCP/IP, Windows Desktop, Wi-Fi Technology, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Server Operating Systems & Platforms, Service Stack - **Published:** August 16, 2026 - **Apply:** https://www.careerjet.co.uk/jobad/gbcd02012714039c9a6f63ac8d4d652985 ## About the Role We are passionate about technology, customer service, and developing our people. If you're looking for an opportunity to grow your career in a supportive, forward-thinking business, we'd love to hear from you. The successful candidate will have a strong technical foundation, excellent problem-solving skills, and a commitment to delivering outstanding customer service., We are seeking a motivated and customer-focused IT professional with experience working in a Service Desk or Helpdesk environment. The successful candidate will demonstrate: * Previous experience providing IT support within an MSP Service Desk environment. * A passion for delivering exceptional customer service and building positive customer relationships. * Excellent verbal and written communication skills. * Strong troubleshooting and problem-solving abilities. * The ability to manage competing priorities and work effectively in a fast-paced environment. * A proactive and self-motivated approach, with excellent attention to detail. * The ability to remain calm and professional under pressure. * A willingness to learn, develop new skills, and expand technical knowledge. * A strong team player committed to supporting colleagues and contributing to shared success. Essential Technical Skills * Good working knowledge of Microsoft 365, including Entra ID, SharePoint, and Intune. * Experience supporting and administering Active Directory environments. * Ability to produce clear, accurate, and concise technical documentation. * Understanding of IT security best practices and technologies, including Next Generation Firewalls. * Experience supporting Windows Desktop and Server operating systems. * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi. * Experience providing support to the education sector. * Experience working within a Managed Service Provider (MSP) environment. If you have any of the following that would be great and would fit with our current growth plans * Experience with the Kaseya and/or Datto technology stack. * Experience supporting Next Generation Firewalls, such as SonicWall or WatchGuard. * Experience with Microsoft Azure. * Knowledge of backup and disaster recovery solutions. ## Description Provide remote and telephone-based technical support to customers. Diagnose and resolve technical issues across a range of customer environments. Create and maintain knowledge base articles and technical documentation. Ensure all incidents, requests, and changes are recorded accurately and managed through to resolution. Deliver a high standard of service, maintaining excellent customer satisfaction levels. 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