> Markdown version of [/jobs/ext/2076924-technical-delegate-flying-doc](https://www.wearedevelopers.com/jobs/ext/2076924-technical-delegate-flying-doc). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Delegate- Flying Doc - **Company:** MSX International GmbH - **Location:** Bamberg, Germany (Remote available) - **Contract:** Permanent contract - **Skills:** Multiplexing, FlexRay, Diagnostic Tools - **Published:** August 16, 2026 - **Apply:** https://www.careerjet.de/jobad/de23f61804221aa5380c8388397c8ce8de ## About the Role Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance. Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms. Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets. Prior exposure to technical documentation, case reporting, and technician coaching/training. European field support experience and multi-brand familiarity are a plus. Strong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable). Proficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures). Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation. Awareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations). Good command of written and spoken English; additional European languages are advantageous. ## Description The Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes. Embedded within the Technical Assistance process and team, this role acts as a technical escalation point for individual vehicles and cross-fleet issues, translating diagnostics into actionable solutions, documentation, and training for technicians and stakeholders. Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog. Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions. Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization. Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods. Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders. Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels. Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians. Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops. Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support. Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities. What we offer * Training opportunities: Support for your professional and personal development * Work environment: A dynamic and supportive workplace * Work-life balance: Flexible working hours and remote work options, 31 vacation days (including Christmas, New Year's Eve, and Carnival Monday) * Additional benefits: Company pension plan, health programs, and subsidy for Urban Sports Club * Capital-forming benefits: From day one ## Related Videos - [An inside look into the Group Application Store](https://www.wearedevelopers.com/videos/670-an-inside-look-into-the-group-application-store) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Boosting OpenSearch Performance: gRPC Search in Action](https://www.wearedevelopers.com/videos/1935-boosting-opensearch-performance-grpc-search-in-action) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) - [On developing smartphones on wheels](https://www.wearedevelopers.com/videos/258-on-developing-smartphones-on-wheels) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)