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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Infrastructure & Workplace Specialist - **Company:** Suss Microtec, Inc. - **Location:** Williston, VT, United States - **Experience:** Expert - **Salary:** $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Backup Devices, Cloud Computing, Collaborative Software, Cyber Security, Information Systems, Disaster Recovery, Identity and Access Management, IT Management, Information Technology Operations, Cloud Services, Virtualization Technology, Software Vulnerability Management, Break Fix, Information Technology, Palo Alto Networks, Hardware Asset Management, Nutanix, Cisco, User Accounts, Vmware - **Published:** August 16, 2026 - **Apply:** https://www.careerjet.com/job/usc097c42c4967b48ff2818249e4f89718/eaa ## About the Role * Bachelor's degree in computer science, Information Technology, Information Systems, or equivalent practical experience. * Several years of experience in IT operations, infrastructure, workplace services, help desk, desktop support, or a comparable technical support environment. * Strong working knowledge of Windows environments, Microsoft 365, endpoint management, cloud-based services, and hybrid infrastructure concepts. * Practical experience with network, security, virtualization, and infrastructure technologies such as Cisco, Palo Alto, VMware, VxRail, Nutanix, UniFi, or comparable solutions. * Hands-on troubleshooting skills and the ability to support users both remotely and on site in a professional, service-oriented manner. * Awareness of cybersecurity, IT governance, data privacy, access management, and compliance requirements in a corporate environment. * Strong communication skills, with the ability to work effectively with technical teams, business users, leadership, and external vendors. * A structured, proactive, and solution-oriented mindset, combined with curiosity for new technologies and continuous improvement. * Experience with engineering or R&D software environments is a plus. * Ability to collaborate with global teams across different time zones. ## Description We are looking for a proactive, customer-focused IT professional who enjoys solving problems, working across cultures and time zones, and contributing to a growing international organization. What You Will Do * Provide reliable day-to-day IT support for employees and business teams across the US. * Support and continuously improve workplace services, endpoint management, collaboration tools, and Microsoft 365-based solutions. * Serve as a trusted local IT partner for users, site leadership, global IT teams, and external service providers. * Maintain and support workplace, network, infrastructure, cloud, and security-related services in alignment with global IT standards. * Manage IT assets, user accounts, access rights, onboarding and offboarding support, hardware lifecycle activities, and workplace readiness. * Support cybersecurity, compliance, vulnerability management, patching, backup, disaster recovery, and business continuity activities. * Provide hands-on support for business-critical engineering and R&D software environments, including licensing, infrastructure dependencies, and user support. * Participate in regional and international IT projects, rollouts, standardization initiatives, and digital workplace improvements. * Identify opportunities to streamline, automate, and improve IT processes, service quality, and the overall employee technology experience. The job can be partially performed from a home office, but the applicant must go into the Williston office on average 2-3 days a week. Occasional travel is required, 3-4 times a year, to support other SUSS sites in California and Arizona, or for training at our Headquarters in Germany. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)