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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineers - **Company:** IBM - **Location:** United States - **Contract:** Temporary contract - **Skills:** Java (Programming Language), Artificial Intelligence, Cloud Computing, Computer Engineering, Linux, IBM Software, Python (Programming Language), Software Engineering, Systems Integration, Windows Desktop, Information Technology, Programming Languages - **Published:** August 16, 2026 - **Apply:** https://www.dice.com/job-detail/f1eed524-a5ba-45f2-a86c-6c9cbce0a23a ## About the Role This is a 16-week Co-Op position designed for actively enrolled undergraduate students who are interested in gaining hands-on, practical experience in their field while contributing to real IBM projects. To be eligible, candidates must be currently enrolled at an accredited university and able to pause their coursework for the duration of the Co-Op, as students may not be enrolled in classes while participating. This role requires full-time availability (40 hours per week) during the Spring 2027 semester between Jan 19 - May 7. Eligible candidates should also be available to join IBM in a full-time role between December 2027 and August 2028 upon successful completion of their degree., High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise, Co-op requires a full-time commitment; students should not be enrolled in concurrent coursework during the co-op term. Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field. Strong communication skills and a passion for customer satisfaction. Familiarity with Windows/Linux operating systems. Basic understanding of troubleshooting and problem resolution. Fluent in English Preferred technical and professional experience Exposure to programming languages like Java, Python, etc. Understanding of software development concepts and system integration, Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ## Description Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud. Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM. Create and update knowledge base articles to share insights. Educate clients on product usage and best practices. Work with Engineering and Product teams to improve IBM solutions. Participate in proactive support activities such as upgrade planning and product adoption., Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. ## Related Videos - [Can This Elephant Dance? 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