> Markdown version of [/jobs/ext/2078896-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2078896-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Braven, Inc - **Location:** Chicago, IL, United States (Remote available) - **Experience:** Starter - **Salary:** $47,000.0 - $58,700.0 - **Contract:** Internship / Graduate position - **Skills:** Apple Mac Systems, JIRA, Productivity Software, Queue Management Systems, Okta, Information Technology, Slack, Gsuite - **Published:** August 16, 2026 - **Apply:** https://www.careerjet.com/jobad/usf5c0e9d59a874efc2995cba3ed761ed8 ## About the Role * Associate's Degree in Information Technology, Computer Science, or a related field, or equivalent experience * 1-2 years of IT support/helpdesk experience (relevant internship or coursework experience considered), * Strong working knowledge of macOS and common productivity software * Familiarity with identity and access tools such as Okta * Familiarity with Google Workspace basics * Excellent communication skills, with the ability to explain technical issues to non-technical staff * Strong organizational skills and attention to detail * Comfort learning new tools and systems quickly * Exemplification of Braven's core values. * Experience that has informed your belief in Braven's mission and has prepared you to work with, or for, Braven's student Fellow population. ## Description In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an IT Support Specialist who will keep our day-to-day IT support queue running smoothly. As a member of the IT team, you will be the first point of contact for Braven staff experiencing hardware, software, or account issues, making sure tickets are triaged and resolved quickly so the rest of the organization can stay focused on serving our Fellows. This role is on the IT team and reports directly to the Head of Workplace Technology & Operations. What You'll Do Helpdesk & Ticket Queue Management (60%) * Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management) * Triage, prioritize, and resolve tickets in a timely manner, escalating complex issues to the IT Systems Engineer or Systems Architect as needed * Set up, configure, and deploy hardware (laptops, monitors, peripherals) for new hires and existing staff * Support employee onboarding and offboarding from an IT equipment and access perspective End-User Support & Training (25%) * Provide friendly, patient day-to-day technical support to staff on hardware, software, and common applications (e.g., Google Workspace, Zoom, Slack) * Create and maintain simple how-to guides and FAQs for common issues * Help staff get comfortable with new tools and features as they're rolled out IT Asset Management (15%) * Track and maintain inventory of IT hardware and equipment * Support basic device management tasks using our MDM tool * Other duties as assigned, Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply. Work Demands * Ability to work in-person in Chicago (IL) 3 days per week * Travel 3-4 times a year Additional Requirements * Authorized to work in the U.S. * Braven doesn't offer employment visa sponsorship Application & Interview Process While the interview process may vary slightly, the general process will be: * Phone screen with Talent Team member * Performance Task * Interview with Hiring Manager * Panel Interview with Key Partners * Reference Checks ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)