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# ServiceNow Solution Architect / Technical Lead

- **Company:** RGP
- **Location:** Glen Allen, VA, United States
- **Experience:** Expert
- **Salary:** $150,000.0 - $175,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Amazon Web Services, Google App Engines, Applications Architecture, Microsoft Azure, Software as a Service, Cloud Computing, Custom Software, Data Integration, Relational Databases, Platform as a Service (PAAS), ServiceNow Application Engine, Search Technologies, Service-Oriented Architecture, Software Engineering, Systems Integration, Software Organization, Google Cloud, Enterprise Software Applications, SOAPAPI, Web Technologies, Virtual Agents, Servicenow
- **Published:** August 16, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3355987174&tx=TT4138TYV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 5+ years of experience designing and implementing ServiceNow solutions in a client-facing consulting environment.
 * Demonstrated experience serving as a Solution Architect, Technical Architect, or Technical Lead on enterprise ServiceNow implementations.
 * Deep understanding of ServiceNow platform architecture, development practices, governance, and implementation methodologies.
 * Experience architecting solutions across four or more ServiceNow product areas, including:
 * IT Service Management (ITSM)
 * IT Operations Management (ITOM)
 * IT Asset Management (ITAM)
 * Customer Service Management (CSM)
 * HR Service Delivery (HRSD)
 * Strategic Portfolio Management (SPM)
 * App Engine
 * Employee Center
 * AI and Automation capabilities (NowAssist, Moveworks, etc)

Technical Expertise

 * 6+ years of enterprise application consulting, architecture, or software engineering experience.
 * Strong understanding of:
 * Service-oriented architecture and integration patterns
 * REST and SOAP web services
 * APIs and data integrations
 * Relational databases and data modeling
 * Security and application architecture best practices
 * Cloud technologies and SaaS/PaaS platforms
 * Experience designing enterprise integrations with cloud and on-premise systems.
 * Understanding of Agile delivery methodologies and modern software development practices.

Certifications

 * Current ServiceNow Certified System Administrator (CSA) certification required.
 * Three or more ServiceNow Certified Implementation Specialist (CIS) certifications required.
 * Commitment to maintaining certifications and pursuing advanced architect learning paths.
 * Certified Technical Architect (CTA) certification or active pursuit of CTA preferred.

Consulting & Leadership Skills

 * Proven ability to lead architecture discussions with both executive and technical stakeholders.
 * Ability to connect platform capabilities to measurable business outcomes and strategic objectives.
 * Strong consulting mindset with experience influencing technical decisions through options analysis, recommendations, and risk assessment.
 * Excellent communication, presentation, and facilitation skills.
 * Demonstrated ability to build trusted client relationships and leadcross-functional teams.
 * Strong mentoring, coaching, and leadership capabilities.
 * Ability to thrive in a fast-paced consulting environment while managing multiple priorities., * Experience with ServiceNow App Engine and custom application development.
 * Experience with UI Builder, Workspace technologies, and Next Experience.
 * Experience with ServiceNow AI, Now Assist, AI Search, and automation capabilities.
 * Knowledge of JavaScript and modern web technologies.
 * Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
 * Experience across multiple industries including Financial Services, Healthcare, Manufacturing, Public Sector, or Technology.

## Description

As a Solution Architect/ Technical Lead, you will lead solution design and technical governance across complex ServiceNow engagements while partnering with executive stakeholders, business leaders, and delivery teams to deliver scalable, sustainable, and outcome-driven solutions. You will also contribute to the growth of our ServiceNow Practice through thought

leadership, mentoring, solution innovation, and support of strategic client pursuits., * Serve as the lead Solution Architect / Technical Lead for ServiceNow transformation initiatives across multiple products and platform capabilities.

 * Advise clients on ServiceNow platform strategy, architecture, roadmap planning, governance, and adoption best practices.
 * Lead discovery sessions, architecture workshops, and solution design activities with business and technical stakeholders.
 * Translate business requirements into scalable solution architectures aligned to ServiceNow best practices and platform capabilities.
 * Develop architecture roadmaps that support both immediate project objectives and long-term platform maturity.
 * Provide guidance on platform governance, technical standards, integrations, security, and extensibility.

Delivery Leadership

 * Own the overall technical architecture and solution design for ServiceNow implementations.
 * Provide technical leadership to architects, developers, business process consultants, and project managers throughout project delivery.
 * Review and approve technical designs, integrations, data models, custom applications, and platform configurations.
 * Ensure technical deliverables are complete, consistent, high quality, and aligned with client business outcomes.
 * Identify technical risks and provide recommendations to mitigate delivery and operational challenges.
 * Collaborate with ServiceNow product teams and partners as needed to address complex solution requirements.

Innovation & Practice Development

 * Champion adoption of emerging ServiceNow capabilities, including AI-powered solutions, Now Assist, AI Search, Agentic AI, Workflow Automation, App Engine, UI Builder, and future platform innovations.
 * Contribute to the development and maintenance of architecture standards, implementation methodologies, accelerators, and reusable assets.
 * Mentor and coach architects, technical leads, and consultants to advance technical excellence across the practice.
 * Develop thought leadership content, best practices, and solution frameworks that strengthen RGP's ServiceNow capabilities.

Business Development Support

 * Partner with sales and practice leadership to support client pursuits, workshops, solutioning sessions, estimates, ROMs, proposals, and Statements of Work.
 * Present solution recommendations and architecture strategies to executive and technical audiences.
 * Articulate the business value of ServiceNow capabilities and platform investments to prospective and existing clients.


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