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# Help Desk Technician

- **Company:** Robert Half
- **Location:** Inverness, IL, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Windows Client
- **Published:** August 16, 2026
- **Apply:** https://dejobs.org/x/x/F3AE583200CE46E6A4C360AC55271113/job/

## About the Role

* Assist with installation, setup, and ongoing support of Microsoft Windows 10 systems and related workplace technology.

 * Deliver general desktop support across a variety of technical needs, helping users remain productive with minimal downtime. Requirements * Experience providing help desk or desktop support in a Microsoft Windows environment.

 * Working knowledge of Windows 10 and general Microsoft operating system support.

 * Familiarity with Active Directory for routine user and account support tasks.

 * Ability to perform basic troubleshooting for hardware, software, and connectivity issues.

 * Experience handling and documenting service desk tickets in a structured support setting.

 * Strong communication skills with the ability to support end users in a clear and thorough manner.

 * Ability to manage multiple support requests while maintaining attention to detail and follow-through. Technology Doesn't Change the World, People Do.®

## Description

* Provide front-line technical assistance for approximately 12 end users, addressing hardware, software, and access-related issues in a timely manner.

 * Configure, deploy, and maintain laptops for employees, ensuring devices are ready for daily business use.

 * Troubleshoot Windows-based desktop and laptop problems, identifying root causes and applying effective solutions.

 * Manage and respond to service desk tickets, keeping requests organized and users informed throughout the support process.

 * Support user account administration tasks within Active Directory, including access updates and basic account maintenance.


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