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# Technical Support Engineer - API & Integrations

- **Company:** Computer Task Group, Inc
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $72,800.0 - $87,360.0
- **Contract:** Temporary contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, User Authentication, Databases, Software Debugging, Systems Integration, Information Technology, Maintaining Code, Api Management
- **Published:** August 16, 2026
- **Apply:** https://www.dice.com/job-detail/cbf08ce6-d3d4-4b49-aac2-5fefcbc5d3dc

## About the Role

* 1-2 years of recent L2/L3 technical support or engineering experience.
 * API and systems integration experience.
 * Development experience with the ability to make and troubleshoot code changes.
 * Strong debugging skills using application code, logs, and databases.
 * Strong customer-facing communication and problem-solving skills.
 * Demonstrated ownership and ability to drive issues to resolution.
 * AI/MCP troubleshooting or triage experience is a plus.

Education:

 * Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred, or equivalent technical experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

## Description

CTG is seeking to fill a hands-on Technical Support Engineer with a developer mindset and L2/L3 support experience to troubleshoot customer-facing API and integration issues. This role combines technical support, debugging, coding, and customer communication., * Provide L2/L3 support for APIs, integrations, authentication, API contracts, and error-code issues.

 * Support customer onboarding and troubleshoot technical issues through resolution.
 * Reproduce and diagnose problems using code, logs, databases, and other tools.
 * Develop fixes, code changes, pull requests, and database scripts and support them through release.
 * Support both legacy Current Gen and NextGen platforms.
 * Communicate technical issues and solutions effectively with customers and internal engineering teams.
 * Own issues through resolution and escalate complex problems appropriately.


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