> Markdown version of [/jobs/ext/208520-it-technician-ii](https://www.wearedevelopers.com/jobs/ext/208520-it-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician II - **Company:** Twin Lakes Consulting Corporation - **Location:** Hampshire County, MA, United States - **Salary:** $51,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Issue Tracking Systems, IT Management, Network Troubleshooting, Microsoft Office, Networking Basics, Virtual Environment, Information Technology, Gsuite, Zendesk - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a32e6acbf3f100f2 ## About the Role Do you have experience in Teamwork?, Do you have a Associate's degree?, * Strong troubleshooting skills across classroom and business technology environments * Excellent written and verbal communication skills * Understanding of K-12 school and/or municipal environments preferred * Experience with: * Google Workspace / Clever * Office 365 * Mobile Device Management * Zendesk or ticketing systems * Basic networking concepts and terminology * Self-aware problem solver who knows when to escalate and collaborate * Team-first mindset with strong professionalism and accountability Certifications (Within First Year) * CompTIA A+ * Google Admin * Office 365 Admin * CJIS Security Awareness * Email Etiquette Certification, * Associate degree in Computer Science, Information Technology, or related field - or equivalent professional experience, * The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Tasks may require prolonged periods of visual concentration and require moderate levels of eye/hand/foot coordination. * Requires the ability to speak, hear (perceive sound) and/or signal people to convey and exchange information; differentiate between colors or shades of color; read a variety of materials, at times complex; apply principles of rational problem-solving; record and deliver information, explain procedures, issue and follow oral and written instructions; and communicate effectively and efficiently in Standard English as primary language while performing job duties. ## Description The IT Technician II is a developing technical leader within our organization. This role combines strong technical troubleshooting, excellent customer service, and teamwork. You'll resolve the majority of day-to-day technology challenges, support fellow technicians, and help ensure our customers experience reliable, responsive IT support. You'll also continue expanding your technical depth while working closely with Directors and System Administrators. This position is ideal for someone ready to move beyond entry-level support and grow into advanced technical and leadership opportunities. What You'll Do: * Provide advanced technical support for schools and municipal clients both onsite and remotely * Resolve most technology issues independently while knowing when collaboration or escalation is needed * Deliver exceptional customer service in classrooms, offices, and virtual environments * Help maintain strong customer satisfaction and service reliability Be Part of a Strong Team * Serve as an escalation resource for Associate and Level 1 Technicians * Collaborate closely with Directors, System Administrators, and teammates * Mentor and support team members through knowledge sharing and collaboration * Contribute to our internal knowledge base and shared learning culture Grow Your Technical Skills * Troubleshoot hardware, software, and supported network issues * Work within Google Workspace, Office 365, Mobile Device Management, and education/municipal platforms * Partner with vendors to resolve complex issues * Assist System Administrators with higher-level troubleshooting under guidance * Develop specialization in an area of technology or customer experience What Success Looks Like * You take ownership of your work and customer experience * You improve response times and help drive service excellence * You confidently manage technical environments with minimal supervision * You help strengthen the team by sharing knowledge and supporting others * You balance independence with collaboration Growth & Career Development At Twin Lakes Technology, growth is intentional and supported. You'll work closely with your Director and System Administrators to build a career path that fits your strengths - whether that leads toward System Administration, IT Leadership, Cybersecurity, or specialized technical roles. We invest in people who want to learn, improve, and make a long-term impact. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)