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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Systems Analyst (ERP Support, AI Engineer, and Data Engineering) - **Company:** City of Ontario - **Location:** Ontario, CA, United States - **Experience:** Expert - **Salary:** $123,885.0 - $150,571.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Data Analysis, ARM Architecture, JIRA, Software as a Service, Cloud Computing, Cloud Database, Cyber Security, Information Systems, Computer Programming, Databases, System Configuration, Crystal Reports (Reporting Software), Information Engineering, Database Design, Database Queries, Enterprise Information Management, Monitoring of Systems, Identity and Access Management, Information Technology Operations, Public Key Infrastructure, Power BI, Cloud Services, Security Software, SQL Databases, Systems Integration, Tableau (Software), VMware Infrastructure, Wireless Access Point, Network Routers, Scripting, Computer Networking Systems, Workday HCM, Snowflake, Workday Security, Generative AI, Firewalls (Computer Science), Information Technology, Data Analytics, Integration Frameworks, Tools for Reporting, Virtual Agents, Zendesk, GPT, Data Pipelines, Workday, BIRT Reporting, Servicenow - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2cd0886444db7103 ## About the Role Do you have a Bachelor's degree?, The ideal candidate will possess the following: * Ability to easily articulate business needs. * Ability to manage multiple priorities and deliver results in fast-paced, deadline-driven environments. * Analyze and provide sound recommendations to improve the efficiency and effectiveness of overall system functionality. * Takes pride and ownership when managing assigned projects, and foster and maintain effective working relationships with employees, City officials, outside agencies, and the general public. Additionally, the successful candidate will embody the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator and Public Servant - and the principles of the City's Customer Service Philosophy - Empathy, Respect, and Problem Solving., Equivalent to a Bachelor's Degree from an accredited college or university in Computer Science, Information Technology, Public Administration, Business Administration, or a closely related field., Three (3) years of experience supporting enterprise information management systems., * Experience working in the public sector and supporting systems for areas such as Finance, Human Resource Management, and Public Sector Innovation. * Experience with system implementation as a project manager or in a senior technical role. * Experience utilizing and supporting reporting tools such as BIRT and SAP Crystal Reports. * Experience creating charts and dashboards utilizing data analysis tools such as PowerBI, Tableau and Sisense. * Experience configuring, administering, and supporting modern cloud SAAS systems, such as Workday Human Capital Management, Payroll and Finance (full suite), Workday Adaptive Planning, Workday Extend and Workday Security. * Experience utilizing and configuring integration tools such as FME Form and Flow. * Experience utilizing databases including SQL and SQL programming. * Experience utilizing and configuring cloud-based data warehousing solutions such as Snowflake. * Experience with Data Engineering and Data Science techniques, including data pipeline creation, database design, and statistical analysis techniques. * Experience utilizing and configuring AI solutions and technologies such as Generative AI (e.g. ChatGPT), SnowFlake Cortex, governance platforms (e.g. DarwinAI Govern), and Agentic AI orchestration frameworks. (e.g. A2A, MCP) Project management, information systems and/or programming related certificates. For IT Systems: * Experience with designing and configuring enterprise networks (firewalls, routers, switches, wireless access points). * Experience with managing enterprise telecom systems, call center technology, virtual infrastructure, automation, scripting, cloud service providers, cloud infrastructure, Microsoft Active Directory, and/or Microsoft 365. * Experience with managing enterprise solutions including backup and recovery, identity and access management, infrastructure and service monitoring, and cybersecurity tools. * Experience implementing, and managing Public Key Infrastructure (PKI) and digital certificate lifecycles. * Network, Systems Administration, or Cybersecurity related certifications. For IT Operations: * Experience with administering service desk solutions such as ServiceNow, Remedy, Jira, Zendesk. * Manage projects and understanding of the project life cycle. * Experience with analyzing help desk data to help improve performance. * Experience managing VDI infrastructure. Special Requirements May be required to work any shift in a 24-hour/day, 7-day/week operation on a rotational basis including weekends and holidays. Ability to work overtime. ## Description The Information Technology Agency has an exciting opportunity for an analytical individual passionate about finding innovative solutions to the City's needs using information technology systems. The Senior Systems Analyst is responsible for supporting all City agencies, with defining system needs, assuring system integration, performing expert functional/technical maintenance and support, and project management. Additionally, this position will play an active role in the ongoing assessment of system needs and assist with future system implementations. The Senior Systems Analyst may be assigned to one of the IT Agency's Divisions: Systems, Applications, or Operations. The current vacancy is within the Applications division., The essential functions typically performed by the Senior Systems Analyst include, but are not limited to, the following: * Identifies improvements and enhancements to current systems based upon business requirements. * Researches and develops recommendations for the implementation of new automated solutions. * Tests new software releases, patches and updates; troubleshoots technical and functional problems. * Provides guidance and support for a variety of citywide information technology systems and applications. * Maintains and updates citywide information technology systems and applications through programming or the use of the system / application's administrative functions. * Trains functional users in efficient application operation and report writing. * Supports digital exchange of data across various information management systems. * Manipulates and analyzes data from a database environment. * Develops reports designed to address user specific needs for information. * Prepares and maintains documentation of systems, programs, and projects to describe program development, logic, coding, and correction. * Develops manuals describing installation and operating procedures for end users. * Develops SQL statements, reports, and SQRs. * Serves as project team leader; oversees major projects, prepares and maintains documentation of systems, programs, and projects. * Mentors and trains lower level staff. * May direct the work of technical and other support staff. * Provides research, analysis, design, and problem resolution to determine and develop recommendations for best practice information systems solutions. * Job responsibilities will require travel. * Performs other related duties as assigned., If this is the first time applying for a position using governmentjobs.com, you will be prompted to create a new user account, otherwise, log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following: * List any relevant experience and education that demonstrates that you qualify for the position. * List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario). * Separately list each position held, including different positions with the same employer. A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected. NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)