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# Technical Support Engineer

- **Company:** ProntoPro
- **Location:** Barcelona, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Bug Tracking Systems, Learning Management Systems, Moodle, OAuth, Security Assertion Markup Language (SAML), Systems Integration, Hubspot
- **Published:** August 16, 2026
- **Apply:** https://es.trabajo.org/oferta-5001-a6209c204489f7ca6d9826e101361fd2

## About the Role

support knowledge base (FAQs, troubleshooting guides) Requirements - 2-5 years in a customer support / technical support / support engineering role (B2B SaaS preferred) - Comfortable in a technical support environment (APIs/integrations, authentication concepts, structured troubleshooting) - Strong written communication: you can explain technical topics clearly to non-technical users - Organized and detail-oriented: you follow up reliably and keep systems clean - Ability to work cross-functionally with Product/Engineering and translate customer pain into actionable context - Based in Barcelona, Spain Nice to have - EdTech experience (especially higher education) - Hands-on experience with LTI integrations and LMS admin environments - Familiarity with CRMs/helpdesks and workflow automation (HubSpot strongly preferred) What's in it for you? - Competitive salary - Remote-first setup within EU with flexibility and autonomy - High ownership: you'll shape our support function and
tooling as we scale - Work on innovative AI solutions that create real impact for educators and students - Growth opportunities in a fast-growing company - If you're excited to help universities succeed with LearnWise and you enjoy solving technical problems with urgency and empathy, we'd love to hear from you.

## Description

efficiently when required - Keep customers informed with clear timelines, troubleshooting steps, and status updates - Maintain high-quality ticket hygiene: categorization, tagging, severity, and documentation Technical troubleshooting & integrations - Troubleshoot common integration issues (LMS environments like Canvas/Brightspace/Moodle, and related configuration) - Support authentication and access issues (SSO/SAML/OAuth-style flows, permissions, and role setups) - Triage Bug Report and Feature Request issues using our tooling in order to create quality tickets for engineering - LTI and integration set up assistance with customers Support operations & automation - Improve support workflows: SLAs, escalation paths, macros, templates, and internal runbooks - Build and maintain HubSpot automations/pipelines to reduce manual work and improve response times - Track recurring issues and propose fixes: better docs, product improvements, or automation - Contribute to a scalable


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