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# IT Delivery Manager - Corporate Services

- **Company:** Ayvens
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Unity 3d, Microsoft Excel, JIRA, Microsoft Azure, Information Technology Operations, Power BI, IT Architecture, Information Technology, Tools for Reporting, Servicenow
- **Published:** August 16, 2026
- **Apply:** https://es.trabajo.org/oferta-9000-94997c9ed71e775af89ac1d25ccc8d76

## About the Role

we looking for? The ideal candidate has strong coordination and stakeholder management skills, combined with a solid understanding of IT service delivery, support operations, and governance frameworks. You are comfortable working in complex international environments, collaborating with distributed teams, and driving operational excellence through data-driven decision-making and continuous improvement. - Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience. - 4-8 years of experience in IT Service Delivery, Application Support, IT Operations, or a similar coordination role. - Experience working within international organizations and offshore delivery models, including collaboration with geographically distributed teams. - Strong knowledge of IT service management, governance processes, KPI monitoring, and operational performance management. - Good understanding of IT architecture principles and their
role in ensuring scalable and sustainable solutions. - Hands-on experience with tools such as ServiceNow, Unity, Jira, Azure DevOps, and reporting tools such as Excel and Power BI. - Excellent communication, analytical, problem-solving, and stakeholder management skills, with a proactive and continuous improvement mindset. - Fluent in English is required. What do we offer? We're on this journey together. By investing in professional growth, rewards and incentives, plus plenty of training and experience on the job, we create an inspiring environment for our colleagues that fosters high performance with positive impact. Enjoy comprehensive rewards and recognition. We believe in rewarding you holistically, through compensation, competitive benefits and rich development opportunities. Discover your talent. We enable you to reach your full potential by offering you the opportunities and support to reach the next level in your career. Benefit from a healthy, positive work
atmosphere. We offer a wide variety of benefits to help keep you mentally and physically strong and to find the perfect work-life balance. Find a shared sense of belonging. We create an engaging environment where you can be your authentic self and harness your commitment, curiosity and collaboration. Build a sustainable future. We're conscious of our environment and the societies we're part of and we work toget

## Description

Implementing and maintaining Corporate Services governance standards and ensuring adherence across applications and services. - Coordinating activities between Product Owners, Business Stakeholders, Support, Development, Infrastructure, and Architecture teams to ensure effective delivery. - Monitoring support backlogs, ticket quality, ageing, and escalations while driving improvements across support operations and offshore teams. - Tracking project progress, dependencies, risks, and action plans while supporting prioritization and delivery planning activities. - Producing operational dashboards, reports, and KPI metrics to provide clear visibility on service performance and delivery outcomes. - Driving continuous improvement initiatives, promoting best practices, and supporting the rollout of the Corporate Services operating model. - Ensuring alignment with enterprise architecture standards and contributing to the consistency, scalability, and quality of delivered solutions. Who are


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