> Markdown version of [/jobs/ext/2086984-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2086984-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Robert Walters - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, Identity and Access Management, Issue Tracking Systems, Azure Active Directory, Cloud Services, Microsoft SharePoint, Office365, User Administration - **Published:** August 16, 2026 - **Apply:** https://es.trabajo.org/oferta-5001-2d804ec081fbe437c736f8ee91456ff0 ## About the Role IT Support Specialist - High Level of English - Based in Madrid Our client, a leading biotechnology company headquartered in Madrid, is seeking a highly motivated and people-oriented IT Support Specialist to join their local team. This position is ideal for someone with strong interpersonal skills and a foundational to intermediate understanding of Microsoft Azure Active Directory (AAD) , Microsoft Entra ID , and Microsoft 365 . The selected candidate will act as a key point of contact for IT user support, resolving technical issues efficiently and with a strong customer service approach. A high level of English (spoken and written) is required, as the role involves supporting users across different regions. Key Responsibilities - Provide first-level support for hardware, software, and account-related issues. - Assist with account provisioning, access control, group management, and password-related tasks using Azure Active Directory (AAD) and Microsoft Entra ID. - Support users in Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive. - Communicate clearly and empathetically with users to resolve IT concerns. - Document issues and solutions in the ticketing system. - Escalate complex technical problems to senior IT staff or external vendors. - Contribute to onboarding and offboarding processes from an IT perspective. - Provide both remote and onsite user support as needed. Required Skills & Qualifications - Excellent interpersonal and communication skills. - High level of English (spoken and written); Spanish fluency is also required. - Basic to intermediate knowledge of Microsoft Entra ID and Azure Active Directory (user/group management, MFA, conditional access). - Familiarity with Microsoft 365 administration and user support. - Strong organizational skills and ability to manage multiple tasks. - Customer-focused mindset and willingness to go the extra mile. - High school diploma or equivalent; additional education or certifications are a plus. Preferred Qualifications - Basic understanding of security practices and access management. - Previous experience in a technical support role in an international or bilingual environment. Work Environment & Benefits - Be part of a multicultural, collaborative team in a leading biotech firm. - Work in a mission-driven company committed to innovation and global impact . - Benefit from professional development opportunities in IT support and cloud services. contact: carolina.calvillo@robertwalters.com ## Related Videos - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)