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# Network Engineer

- **Company:** BRIGHTFLOW TECHNOLOGIES
- **Location:** Mint Hill, NC, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Microsoft Azure, Cloud Computing, Complex Networks, CompTIA Network+, CompTIA Security+, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Simple Mail Transfer Protocols, Network Administration, Network Time Protocols, TCP/IP, Network Routers, Google Cloud, Firewalls (Computer Science), Network Support, Fortinet, Cisco
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d138f0281bb40c7c

## About the Role

Do you have experience in Research?, Do you have a Bachelor's degree?, * 3+ years of client-facing helpdesk or network support experience.

 * Bachelor's degree or equivalent combination of education and experience.
 * Strong understanding of TCP/IP, DNS, NTP, HTTP/S, SMTP, and related protocols.
 * Hands-on experience with routers, switches, and firewalls - Fortinet experience is required.
 * Familiarity with Cisco; Ubiquiti experience is a plus.
 * Familiarity with intrusion prevention systems and firewall rule configuration.
 * Ability to design, configure, and troubleshoot complex network environments.
 * Knowledge of cloud platforms such as AWS, Microsoft Azure, and Google Cloud.
 * Proficiency with RMM and PSA tools common to Managed Service Providers.
 * Clear, friendly communication skills - both written and verbal.
 * Strong time management and multitasking ability.
 * A proactive attitude and a passion for creating great client experiences.

Required Certifications
At least one of the following Fortinet NSE certifications is required and must be active and unexpired:

 * Fortinet NSE 3 (Certified Associate)
 * Fortinet NSE 4 (Certified Professional)
 * Fortinet NSE 5 (Certified Professional)

Nice to Have:

 * CCNA
 * CompTIA Security+
 * CompTIA Network+
 * CompTIA A+

## Description

We're looking for a Network Engineer who blends deep technical expertise with a people-first mindset. If you're someone who can simplify complex systems, lead with clarity, and support clients with empathy - BrightFlow could be the place for you.
Your Role
Support and Customer Experience

 * Resolve escalated support tickets quickly and professionally.
 * Collaborate with and delegate tasks to onsite support technicians.
 * Write, update, and maintain SOPs and internal documentation.
 * Identify opportunities to improve escalation processes and internal tools.
 * Deliver exceptional client service and clearly document your work for both technical and non-technical audiences.

Projects and Implementation

 * Lead onsite network installations and conversions for managed services.
 * Research, recommend, and integrate new technologies into our managed network stack.
 * Design and implement modern network solutions for client onboarding projects.

Team and Process Development

 * Follow internal SOPs and security protocols consistently.
 * Offer suggestions for improvement and help implement process changes.
 * Contribute positively to a collaborative, feedback-driven team culture.


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