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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Site Lead - **Company:** New Venture Research Corporation - **Location:** Honolulu, HI, United States - **Experience:** Expert - **Salary:** $130,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Audit Trail, Software Documentation, CompTIA Security+, Cyber Security, Information Technology Audit, Virtual Desktops, Information Technology, Servicenow - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e2e19255d23e1a78 ## About the Role Do you have experience in Virtualization?, Do you have a Bachelor's degree?, * Demonstrated experience in IT systems administration and management that incorporates virtual desktop infrastructure (VDI) environments. * Prior experience in a supervisory, team lead, or shift lead capacity. * Demonstrated experience with DoD cybersecurity frameworks, RMF processes, and STIG implementation. * Strong written and verbal communication skills; ability to interface effectively with military personnel and government clients. * Ability to effectively manage personnel and competing priorities in a dynamic operational environment. * Ability to effectively adapt to new/changing requirements, * DoD 8570/8140 IAT Level II or higher certification (e.g., CompTIA Security+, CISSP). * Experience developing or managing SLAs in a government or DoD environment. * Familiarity with ITSM ticketing platforms (e.g., ServiceNow, Remedy). * Prior experience supporting operational military environments, including exercises or real-world operations., * Bachelor's degree in Computer Science, Information Technology, or other related field * 7+ years of experience in related field, specifically in a DoD environment, Due to our contracts with the U.S. federal government and the requirement for a security clearance for this role, candidates for this position must be U.S. Citizens. Clearance Type Required This position requires an active Top Secret (TS) security clearance with eligibility for access to Sensitive Compartmented Information (SCI). Candidates must be eligible for and maintain clearance as a condition of continued employment. ## Description The IT Site Lead serves as the on-site technical and supervisory lead for a small team of IT and related support professionals supporting a Department of Defense (DoD) facility in the Honolulu, HI area. This position is responsible for the day-to-day operation, maintenance, and cybersecurity posture of a moderately complex information technology system providing virtual desktop services to up to 275 distributed end users within a fixed facility. The Site Lead operates under the direction of the local Officer in Charge (OIC), as well as NVRC Senior Leadership, and is accountable for the performance, availability, and security compliance of all supported IT systems and services., System Operations & Management * Oversee day-to-day operation and maintenance of the system, including virtual desktop infrastructure (VDI) and extensive layer 2 environment supporting up to 275 end users. * Monitor system health, availability, and performance, taking proactive and corrective action as required. * Coordinate Authorized Service Interruptions (ASIs) for system updates, patching, and maintenance activities, ensuring minimal impact to operations. * Manage system lifecycle planning, including tracking hardware and software against end-of-life and end-of-support timelines, identifying obsolescence risks, and coordinating with the OIC to plan and execute timely replacements or upgrades. * Maintain accurate inventory and configuration records to support lifecycle tracking and future capacity planning. * Administer and oversee a regular backup regimen for all critical system data and configurations, ensuring backups are performed on schedule, verified for integrity, and stored in accordance with applicable DoD data protection and storage requirements. * Ensure timely resolution of trouble tickets and service requests in accordance with established service levels. * Support development and maintenance of additional system documentation, policies and procedures as needed. * Identify and propose opportunities to improve service delivery, reduce risk and optimize the system and environment to better meet the needs of the OIC and supported end users Cybersecurity & Compliance * Maintain the cybersecurity posture of all supported systems in accordance with applicable DoD directives, policies, and reporting requirements. * Coordinate with system ISSO and ISSM for routine and non-routine cybersecurity matters affecting the system * Ensure systems remain compliant with relevant security frameworks, including RMF (Risk Management Framework), STIGs, and applicable ATO conditions. * Coordinate with the OIC and appropriate security personnel on vulnerability findings, POA&Ms, and incident reporting. * Oversee the review and analysis of system audit logs on a routine basis, ensuring anomalies, policy violations, and indicators of compromise are identified, documented, and escalated appropriately. * Ensure audit log retention practices comply with applicable DoD policies and ATO requirements, including proper storage, protection, and availability of logs for review and investigation. * Support periodic assessments, audits, and inspections as required. Team Leadership & Staffing * Provide day-to-day supervision and direction to a team of IT support professionals. * Manage shift scheduling and staffing to ensure adequate on-site coverage during normal operating hours (0600-1800 local). * Coordinate surge and flex hours to ensure appropriate support coverage during exercises, real-world operations, and other periods of extended operational tempo. * Serve as the primary point of escalation for technical issues that exceed the capabilities of team members. * Participate in hiring, onboarding, and performance evaluation processes as appropriate. * Ensure team members complete required administrative actions in a timely manner, including timesheet submissions, Monthly Status Report (MSR) entries, mandatory training, and other company- or contract-required actions. Service Levels & Customer Relations * Develop, document, and manage Service Level Agreements (SLAs) in coordination with the OIC and supported user community. * Track and report on key performance metrics related to system uptime, ticket resolution times, and service delivery. * Serve as the primary liaison between the support team and the OIC, ensuring clear communication on system status, issues, and planned activities. * Provide recurring status reports at a frequency to be negotiated to both company leadership and the OIC, summarizing system performance, staffing, open issues, upcoming maintenance activities, and other relevant operational matters. * Participate in recurring company meetings, representing the site team and ensuring alignment with broader organizational priorities, policies, and initiatives., Normal operating hours are 0600-1800 local time. The Site Lead is expected to manage team scheduling to ensure full coverage within this window. Extended hours, including surge and flex scheduling, may be required in support of exercises or real-world operations. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Walking Into The Era of Supply Chain Risks](https://www.wearedevelopers.com/magazine/106-walking-into-the-era-of-supply-chain-risks) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)