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# IT Technician 1

- **Company:** Routeware Inc
- **Location:** Portland, OR, United States
- **Salary:** $47,000.0 - $53,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Outlook, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), IBM Hardware Management Console, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Network Connections, Office Suite, Remote Access Technology, Remote Desktop Services, Microsoft SharePoint, Software Deployment, TCP/IP, Office365, Information Technology, Zendesk, User Administration, Servicenow, User Accounts
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b974b3cdfa95a372

## About the Role

Do you have experience in macOS?, Do you have a High school diploma or GED?, * High school diploma or equivalent required; Associate's degree in Information Technology, Computer Science, or a related field preferred

 * 1+ year of experience in a help desk, IT support, or technical services role preferred; internship or lab experience considered

Technical Skills

 * Working knowledge of Windows 10/11 and macOS operating systems
 * Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
 * Basic understanding of Active Directory and user account management
 * Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar)
 * Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN)
 * Ability to image, configure, and deploy endpoint devices

Certifications (Preferred)

 * CompTIA A+
 * CompTIA Network+
 * Microsoft 365 Fundamentals (MS-900)
 * ITIL Foundation

## Description

Help Desk & End User Support

 * Serve as the first point of contact for incoming IT support requests via phone, email, ticketing system, or in-person
 * Troubleshoot and resolve Tier 1 issues; escalate complex or unresolved issues to Tier 2/3 support as appropriate
 * Provide courteous, professional support to users of varying technical skill levels

Account & Access Management

 * Create, modify, disable, and delete user accounts in Microsoft 365, and other identity management platforms
 * Manage user permissions and group memberships in accordance with the principle of least privilege
 * Process onboarding and offboarding requests to ensure timely provisioning and deprovisioning of access
 * Reset passwords and manage MFA enrollment for end users

Hardware Management

 * Receive, configure, image, and deploy both Windows and Apple laptops
 * Maintain an accurate inventory of all hardware assets, including tracking assignments, warranties, and lifecycle status through use of an MDM
 * Perform routine hardware inspections, cleaning, and preventive maintenance

Troubleshooting & Technical Support

 * Diagnose and resolve issues related to operating systems (Windows/macOS), office productivity software, printers, and network connectivity
 * Support users with VPN, remote desktop, and remote access tools
 * Assist with software installations, updates, patches, and license management
 * Document troubleshooting steps and resolutions in the knowledge base to support future issue resolution


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