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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician I - **Company:** 24 Hour Home Care - **Location:** Denver, CO, United States - **Experience:** Starter - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, JIRA, Microsoft Outlook, Business Process Modeling, Computer Networks, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Internet Services, Virtual Private Networks (VPN), Internet Service Provider, Network Troubleshooting, Microsoft Office, Wide Area Networks, Firewalls (Computer Science), Zendesk - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8ecb2a4f83c69958 ## About the Role Do you have experience in WAN?, + 1-2 years of helpdesk or technical support experience + General systems maintenance/administration experience + Experience with ticketing systems and inventory management * Certifications: + Required: CompTIA A+ certificate or equivalent experience with hardware + Preferred: Network+, Security+ * Technical Skills + Required: Basic understanding of networking concepts (LAN, WAN, VPN, DNS, firewalls). + Required: Proficiency in Microsoft Office Suite - Outlook, Word, Excel, Teams, etc. + Preferred: Basic familiarity with Remote Monitoring and Management (RMM) tools such as ConnectWise, Go To, N-Able, Datto, etc. + Preferred: Experience with ticketing systems like ZohoDesk, ZenDesk, Jira, etc. + Preferred: Proficiency in Audio Video setup for conference rooms. * Soft Skills + Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. + Strong organizational skills with the ability to prioritize and manage multiple tasks independently in a fast-paced environment. + Collaborative leadership qualities with the ability to work independently and as part of a team. + Excellent problem-solving skills. ## Description The IT Service Desk Technician I is responsible for providing on-site and remote technical support across multiple office locations and brands throughout the enterprise. This non-exempt position requires independent decision-making, the ability to prioritize tasks with supervision, and the handling of level 1 technical issues. Travel may be required to support office locations, troubleshoot issues, and manage technology needs on site. Additionally, the IT Service Desk Technician I will help coordinate relationships with Managed Service Providers (MSPs), IT vendors, and local stakeholders to ensure seamless technology operations. What you will do: * On-Site Support: + Travel to office locations to provide hands-on technical support as needed, including office relocations, new setups, and closures. + Troubleshoot and resolve IT issues including computer break fixes, hardware/software support, administrative housekeeping, and tracking inventory of devices and systems. + Help coordinate IT logistics related to support tickets and projects. + Help conduct a comprehensive audit of IT equipment across the organization and help establish and maintain a tracking system for the return, replacement, and setup of all devices. + Help with daily IT operations to ensure systems are stable and secure. Technical Support: + Respond to IT service requests via phone, email, or in person, ensuring timely escalation and resolution. + Diagnose and troubleshoot hardware, software, and network issues, escalating complex problems to senior technicians or MSPs when needed. + Assist with onboarding and offboarding, including account setup, equipment configuration, and employee orientation. + Set up workstations, laptops, and mobile devices, and manage inventory for new and existing employees. + Track and maintain hardware and software inventory across multiple brands. + Create and maintain knowledge base articles and technical documentation to streamline processes and improve efficiency. + Support end users with technical issues and provide regular training to staff. Administrative Support: + Provide administrative support to TEAM Services Group, including managing email correspondence, handling ad hoc requests, and assisting with day-to-day operational tasks. Vendor Management: + Serve as the technical support liaison between the company and Managed Service Providers (MSPs) for smooth service delivery. + Support local brands in collaborating with the MSP, ensuring effective communication and coordination. + Maintain relationships with IT vendors and Internet Service Providers (ISPs), helping with contract renewals, licensing, documentation, and account consolidation. + Support and assist with maintaining company systems and coordinate any necessary updates or troubleshooting. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)