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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** WO PARTNERS LLC - **Location:** West Palm Beach, FL, United States - **Experience:** Expert - **Salary:** $49,920.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Accounting Systems, Active Directory, BASIC (Programming Language), VoIP, Business Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Microsoft Dynamics GP, Issue Tracking Systems, Virtual Private Networks (VPN), Internet Service Provider, Netsuite, Networking Basics, Remote Desktop Services, Sage Accounting, Microsoft SharePoint, Software Engineering, Staffing Software, TCP/IP, Windows Desktop, Network Routers, Microsoft InTune, Laptops, Bullhorn, Servicenow, User Accounts - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=910655a27b3ee92c ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, * 2+ years of help desk, desktop support, or MSP experience * Strong working knowledge of Windows 10/11, Microsoft 365 admin (Exchange, Teams, OneDrive, SharePoint), and Active Directory * Experience with ticketing systems (ConnectWise, ServiceNow, Freshservice, or similar) * Familiarity with networking fundamentals: TCP/IP, DNS, DHCP, VPN, basic switch/router troubleshooting * Strong customer service orientation - patience and clear communication with non-technical users * Ability to lift up to 40 lbs (workstations, printers, network gear) * Valid driver's license; ability to travel to local branches occasionally * High school diploma or equivalent Preferred Qualifications * CompTIA A+, Network+, or Microsoft 365 Fundamentals certification * Experience supporting a multi-location business (10+ offices) * Exposure to staffing software (TempWorks, Avionte, Bullhorn) or ERP/accounting systems (Dynamics GP, Sage, NetSuite) * Experience with Intune, MDM, or RMM platforms * MSP background a strong plus * Bilingual (English/Spanish) helpful given branch workforce demographics, * Working knowledge of TempWorks user-side workflows and GP basic navigation, * High school or equivalent (Required), * Help Desk, Desktop Support or MSP: 2 years (Required) * Windows 10/11, Microsoft 365 admin and Active Directory: 2 years (Required) * Ticketing Systems: 2 years (Required) * Networking Fundamentals: 2 years (Required) * Customer service: 2 years (Required) License/Certification: * Driver's License (Required) ## Description The IT Help Desk Technician is the first line of technical support for approximately 200+ internal users across multiple branch offices. This role resolves day-to-day hardware, software, network, and application issues that keep our staffing operations running - every minute a branch is down, dispatch stops and workers don't get sent to jobs. The role supports a multi-system environment including TempWorks, Microsoft Dynamics GP (Great Plains), Avionte, Carvin, Microsoft 365, and Windows desktop/laptop fleet., * Serve as first point of contact for end users submitting tickets via phone, email, and ticketing system; triage, document, and resolve or escalate * Troubleshoot hardware (desktops, laptops, printers, scanners, mobile devices, VOIP phones) and software issues for branch and corporate users * Provision and deprovision user accounts in Active Directory, Microsoft 365, TempWorks, GP, Avionte, and other line-of-business applications * Support the TempWorks staffing platform front-end issues (login, printing, workflow errors) and route deeper issues to the application owner * Image, configure, and deploy new workstations and laptops for new branches and replacements * Maintain accurate asset inventory across all branches * Support multi-factor authentication, password resets, and basic security policy enforcement * Provide remote support to branch staff using remote desktop tools; travel to local offices as needed * Document recurring issues and contribute to the internal knowledge base * Assist with new branch IT setup as the company expands toward 32 offices by 2029 * Coordinate with vendors (ISPs, copier vendors, phone vendors, MSPs) on service issues * Support after-hours escalations on a rotating basis as the team grows ## Related Videos - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)