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# IT - Technical Support Specialist - Chino Hills, CA

- **Company:** Redwood Family Care Network
- **Location:** Riverside, CA, United States
- **Salary:** $56,160.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, System Configuration, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Networking Basics, Remote Desktop Services, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Information Technology, Gsuite
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=37b051680e7881c2

## About the Role

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking and excellent communication. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. Patience, empathy, ability to stay calm and professionalism under pressure is a must.
Knowledge, Skills, and Abilities

 * Strong knowledge of operating systems: Windows, macOS, and Linux.
 * Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting.
 * Experience configuring and supporting Unifi Network equipment (access points, switches, controllers).
 * Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation.
 * Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs.
 * Troubleshooting hardware, software, and peripheral devices.
 * Knowledge of remote desktop tools and diagnostic utilities.
 * Understanding of mobile device support (iOS and Android).
 * Basic knowledge of cybersecurity best practices.
 * Experience with ticketing/helpdesk systems., * Minimum Education: Associates or Bachelors in IT, computer science or related field, OR equivalent work experience
 * Certifications
*

 + CompTIA A+
 + Network+
 + Security+
 + Google IT Support Professional Certification

## Description

Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.


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