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# Stone - Support Technician, Nashville, TN

- **Company:** Bearcom Operating, LLC
- **Location:** Nashville, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** IP Addressing, Intrusion Detection Systems, IP Cameras, Networking Basics, System Testing, Systems Integration, Lenel
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b0190d05d7b58412

## About the Role

Do you have experience in Video surveillance?, * Minimum three years of experience installing and servicing IP video surveillance systems including Milestone, Axis, Hanwha, and Bosch.

 * Minimum three years of experience installing and servicing intrusion detection systems such as DMP and Bosch.
 * Minimum three years of experience installing and servicing access control systems including Lenel and S2.
 * Strong understanding of low voltage wiring, system integration, and electronic security best practices.
 * Solid knowledge of networking fundamentals including IP addressing, switches, PoE, and basic troubleshooting.
 * Proven ability to lead or support security installation teams in the field.
 * Strong analytical and problem solving skills.
 * Effective written and verbal communication skills.
 * Ability to work independently while maintaining high standards of workmanship and customer service.

Physical Requirements

 * Ability to safely use hand and power tools required for low voltage installations.
 * Ability to stand, kneel, bend, and climb ladders for extended periods.
 * Ability to install system hardware, cabling, and related equipment in commercial environments.
 * Ability to lift and carry up to 35 pounds.

## Description

* Respond to routine and non routine service calls, including scheduled maintenance, emergency, and after hours calls in a timely manner.
 * Diagnose, troubleshoot, repair, and replace defective components in electronic security systems.
 * Perform system diagnostics and isolate issues in hardware, software, and network connected devices.
 * Service and support systems including Milestone, LenelS2, DMP, Axis, Hanwha, and Bosch platforms.
 * Perform preventative maintenance on installed systems to ensure reliability and compliance with customer service agreements.
 * Conduct system testing, commissioning support, and quality checks on new and existing installations.
 * Install small projects, system additions, and upgrades as required.
 * Analyze repair requirements and present clear solutions to customers.
 * Complete service documentation, work orders, and reports accurately and on time.
 * Coordinate with project managers, installation teams, and other technical specialists to support customer sites.
 * Support customer service programs and assist in cross training efforts to expand team capability.
 * Exercise sound technical judgment in selecting methods and troubleshooting approaches to resolve issues efficiently.


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