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# Technical Support Specialist

- **Company:** 1 Micro, LLC
- **Location:** Waconia, MN, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Windows Remote Assistance, Software Troubleshooting
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=50753ad86fe1b0dc

## About the Role

Do you have experience in Technical Proficiency?, * At least 1 year of customer service experience

 * At least 1 year of IT help desk related experience is required.
 * Proven track record of delivering excellent customer service, with a genuine passion for helping people
 * Proficient computer skills with the ability to learn new software
 * Excellent communication skills, both written and verbal, enabling effective interaction with customers and colleagues
 * Computer and Email operating system knowledge - proficiency in Windows and iOS, preferred, * Help desk: 1 year (Required)

## Description

* Provide exceptional technical support by promptly answering customer inquiries via phone and email
 * Troubleshoot software and hardware issues, offering actionable solutions or remote assistance when needed
 * Manage open cases, ensuring fast diagnosis, shipping of replacement parts, and customer satisfaction
 * Test and configure hardware, including machines and motherboards, to ensure functionality before delivery
 * Set up new customer accounts and train customers on using machines, websites, reports, and other features remotely
 * Remotely install new machines and assist with onboarding processes
 * Accurately document customer interactions and maintain case records, following up as necessary
 * Assist with process documentation and contribute to continuous improvement efforts
 * Upsell additional modules and features to customers
 * Provide backup support to other technical team members as needed


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