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# Cloud Marketplace And Process Analyst

- **Company:** TD Synnex
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Business Process Management, Software as a Service, Cloud Computing, Issue Tracking Systems, Microsoft Office, Operational Data Store, Cloud Services, SAP (Applications), Software Engineering, Cloud Platform System, Tools for Reporting, Zendesk, Marketplace
- **Published:** August 16, 2026
- **Apply:** https://www.buscojobs.com.es/cloud-marketplace-and-process-analyst-en-madrid-ID-367479240

## About the Role

analytical and problem-solving abilities
Ability to work
independently with ownership
Strong
organizational and prioritization skills
in high-pressure environments
Excellent
communication and stakeholder management
Customer-oriented mindset with focus on service quality
Understanding of
eCommerce and Cloud business models
Knowledge of
IT software/services/SaaS industry
Familiarity with:
Ticketing systems (eg, Freshdesk)
Process documentation and improvement tools
Data analysis (Excel, reporting tools, etc.)
Experience with
SAP and Microsoft Office tools
is a plus.
Understanding of
vendor ecosystems and IT distribution channels
is an advantage
IT Channel experience or Software vendor experience is a definite advantage.
Exceptional written and oral communication and presentation skills in English; additional European languages are a plus.
Intercultural experience is a plus.

## Description

Job Purpose The Cloud Systems & Services team is responsible for optimizing the business processes required for these businesses.This includes offering shared services through TD SYNNEX-owned Shared Service Center outsourced to service partners in EMEA.The Marketplace and Process Analyst will work on projects designed to improve quality, reduce errors, and design new operational business processes.They will work with management, local sales teams, internal departments, platform owners, IT teams, customers, and vendors to gather and analyze information and make recommendations.An important role for this consultant will be to work closely with TD SYNNEX Country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers.The consultant will also work closely with vendors to ensure appropriate understanding, documentation, and use of their platforms as applicable.Other project-oriented duties may be assigned as needed.The Process Analyst should be able to analyze existing processes to reduce errors and breakdowns and improve quality.Process analysts also work on quality improvement projects and document business processes.The team is also responsible for rolling out Cloud solutions to all TD SYNNEX entities in Europe (21 countries +).The team will collaborate with all of TD SYNNEX's Business Unit leaders and their key partners to develop the right strategies and strive to deliver best-in-class systems with maximum impact and synergy across Europe.ResponsibilitiesManageFreshdesk queues , ensuring timely response and resolution of tickets.Providesupport to country teams and partners , acting as a central point of contact.Coordinatecountry channels and cross-functional stakeholders .Support thedesign, implementation, and optimization of operational processes .Identify process gaps and propose improvements to enhance operational performance.Supportvendor ad-hoc operational activities .Provide insights and recommendations based on operational data.Act as a liaison betweenbusiness operations and IT/platform teams .Ensure proper understanding and usage of operational platforms by internal country sales teams.Knowledge, Skills, and ExperienceStronganalytical and problem-solving abilitiesAbility to workindependently with ownershipStrongorganizational and prioritization skillsin high-pressure environmentsExcellentcommunication and stakeholder managementCustomer-oriented mindset with focus on service qualityUnderstanding ofeCommerce and Cloud business modelsKnowledge ofIT software/services/SaaS industryFamiliarity with:Ticketing systems (eg, Freshdesk)Process documentation and improvement toolsData analysis (Excel, reporting tools, etc.)Experience withSAP and Microsoft Office toolsis a plus.Understanding ofvendor ecosystems and IT distribution channelsis an advantageIT Channel experience or Software vendor experience is a definite advantage.Exceptional written and oral communication and presentation skills in English; additional European languages are a plus.Intercultural experience is a plus.Working ConditionsProfessional office environment within an international and results-driven organization.Hybrid work model with regular in-office team collaboration days.A structuredonboarding and training program (approximately 2 months)is provided to support a smooth integration into the role, tools, and processes.The position offers astrong learning and development opportunity , with exposure to a wide range of systems, processes, and stakeholders across Europe.The role requires the ability to work in adynamic and evolving environment , with changing priorities and opportunities to contribute to process improvements.Strong emphasis onteam collaboration, communication, and cultural fit , working closely with international stakeholders across multiple countries and functions.At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing.These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.What's In It For You?Elective Benefits:Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being:Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed.Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community:Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.#J-*****-Ljbffr


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