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# IT Support Specialist

- **Company:** Peco Inc.
- **Location:** Batesville, AR, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Online Services, Hard Disk Drives, Microsoft Office, Computer Equipment, Information Technology
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1e5d0bee28bc8c31

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Associate degree in Information Technology, Computer Science, or related field preferred.

 * 3+ years of IT support or help desk experience
 * A+ Certifications and training preferred
 * Team-oriented mindset with an openness to constructive feedback
 * Strong ability to handle multiple tasks and work under pressure successfully
 * Must be able to work in a fast-paced environment and meet applicable deadlines
 * Ability to work cross-functionally across the Peco organization
 * Ability to work after hours and on weekends when needed, and on call for emergency issues.
 * Ability to lift 50 pounds at a time
 * Must have good working knowledge of Microsoft platforms to include Office 2016 (all levels, Home & Business, Professional) to current version, and Windows Operating Systems Ability to replace computer parts to include: disk drives, DVD/CD drives, power supplies, monitors, maintenance kits for printers, phone sets.

## Description

The IT Support Specialist is responsible for day-to-day technical support in our Batesville, AR and Pocahontas, AR facilities. The role can be based in either of these locations., * Provide first level of support for IT Services including software, hardware, printers, etc. at local facility.

 * Create and maintain documentation on systems.
 * Create install and setup instructions for IT Support Technicians.
 * Provide exceptional customer service, technical assistance, guidance and training to all internal customers and identified external consultants and contractors by resolving IT related issues in person, via telephone or remotely.
 * Order IT equipment for new and existing users.
 * Travel to other sites as needed to help with new installs and systems conversions.


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