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# IT-Supporter

- **Company:** Amadeus FiRe AG
- **Location:** Dortmund, Germany (Remote available)
- **Salary:** €40,000.0 - €45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Network Administration, Citrix Systems, Session Management, Microsoft SharePoint, Systems Integration, TCP/IP
- **Published:** August 17, 2026
- **Apply:** https://www.adzuna.de/details/5844280854

## About the Role

* Abgeschlossene Ausbildung zum Fachinformatiker für Systemintegration (m/w/d) oder eine vergleichbare Qualifikation
 * Erste Berufserfahrung in vergleichbarer Position
 * Kenntnisse in der Administration von Microsoft 365-Umgebungen
 * Grundkenntnisse in Citrix, MDM, Windows-Servern sowie in der Netzwerkadministration (TCP/IP, DNS, DHCP, VPN)
 * Sehr gute Deutschkenntnisse in Wort und Schrift
 * Strukturierte und ergebnisorientierte Arbeitsweise
 * Teamgeist und Kommunikationsgeschick
 * Freundliches und zuverlässiges Auftreten

## Description

* Unterstützung im 1st- und 2nd-Level-Support sowie Bearbeitung eingehender Tickets und Anfragen
 * Administration und Betreuung der Microsoft 365-Umgebung (Exchange Online, Teams, SharePoint, OneDrive) sowie des Mobile Device Managements
 * Mitwirkung im Citrix-Umfeld, inklusive Benutzersupport, Session-Management und Fehleranalyse
 * Unterstützung bei der Netzwerkadministration und Sicherstellung eines stabilen Systembetriebs
 * Erstellung und Pflege von Dokumentationen, Anleitungen und Prozessbeschreibungen
 * Beteiligung an IT-Projekten und kontinuierlicher Verbesserung der internen IT-Strukturen


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