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# Digital Systems Manager

- **Company:** Mission Apax
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £26,980.0 - £28,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Asana, Business Systems, Software as a Service, Cloud Computing, Computer Literacy, Project Management Software, Elearning, Salesforce.Com, Microsoft Power Automate, Microsoft InTune, User Administration
- **Published:** August 17, 2026
- **Apply:** https://www.cv-library.co.uk/register?autoapply=225393099&id=104929

## About the Role

This is an exciting opportunity for an experienced Digital Systems & ICT Manager to be responsible for the day-to-day management, governance and continuous improvement of Apax's digital ecosystems and SaaS platforms. This is primarily a digital systems role: the postholder manages Apax's portfolio of SaaS platforms end-to-end, drives digital capability across the organisation and oversees the ICT + SaaS Helpdesk function. This is a full-time role, covering 37.5 hours per week.

Key Requirements (5 years' experience)

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Undergraduate degree or equivalent in a related discipline.

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2 years' relevant experience in Digital Operations, Business Systems, SaaS Administration, ICT Coordination, or similar operational digital environments.

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Managing digital systems, SaaS platforms, or business systems within an operational environment

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Experience coordinating a helpdesk, service desk, or digital support function

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Experience coordinating onboarding/offboarding and user administration

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Delivering staff support, guidance, or training

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Strong digital literacy across Microsoft 365 and cloud-based systems

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Experience working with suppliers or Managed Service Providers

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Comfortable working in a fast-paced operational environment

Desirable

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Microsoft 365 certifications

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ITIL Foundation certification

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Salesforce Administrator certification

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Asana or project management platform experience

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Qualification or training in: Digital Transformation, Business Systems, Process Improvement, Project Coordination, Change Management

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Exposure to Power Automate or workflow automation tools

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Experience within supported housing, social care, healthcare, charity, or other regulated sectors

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Experience with Salesforce

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Experience with Asana or ticketing/project management platforms

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Familiarity with Microsoft Intune or Entra ID

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Experience with SaaS governance or workflow automation

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Experience with Power Automate or similar automation tools

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Knowledge of GDPR and digital governance principles

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Experience creating knowledge bases, SOPs, or digital training resources, Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer.



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