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# Technical Support Agent

- **Company:** Scout Recruiting Ltd.
- **Location:** Stamford, UK
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Software Systems, Data Logging
- **Published:** August 17, 2026
- **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-1C100B47140F58A51F/

## About the Role

Excellent IT literacy, fast accurate keyboard skills
Confident and clear communicator (verbal, written and listening skills)
Proven track record in customer service and support

You have demonstrable organisation skills, including time management, prioritisation of tasks, and self-motivation
You are professional in manner, approach, appearance and confidence
You are motivated to learn and disseminate information.
You have a strong work ethic.
You have strong attention to details
You are hard-working and committed, with a sense of humour

## Description

Understanding the operation of our bespoke software systems, the hardware and software for the both applications, and to seek ways to improve the reliability and performance of the systems.
Take customer calls and attempt to resolve the customer s enquiry or issue by remotely connecting to customer sites.
Telephone customers and talk through certain functions, and explain the causes and solutions to the problems.
Participate in the out of hours support rota (this could amount to 1 week in 8)
Escalate issues to your line manager as appropriate (and according to procedure)
Maintain a high level of call logging issue quality (ensuring others can follow your work)
Liaise with customers professionally at all times
Participate in ongoing training as systems evolve and new features or functionality is built
Ensure the working environment is kept tidy and professional at all times
Ensure that your own technical knowledge is kept up to date


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