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# Helpdesk Manager

- **Company:** kpm media ltd
- **Location:** Surrey, UK
- **Salary:** £40,000.0 - £49,999.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Reliability Availability Maintainability and Safety Software
- **Published:** August 17, 2026
- **Apply:** https://www.jobs.fmj.co.uk/careers/62576/Head-Hard-Fm-Operations-Pfi-Ppp-North-Wales

## About the Role

* Strong background in Contracts or Facilities Management
 * Experience using and managing CAFM systems
 * Proven experience overseeing a Helpdesk or Operations function
 * Confident in reviewing and managing RAMS, PTW, and risk assessments
 * IOSH Managing Safely (or similar H&S knowledge)
 * Excellent administrative, IT, and organisational skills
 * Great communicator-on email, phone, and in person
 * Comfortable juggling multiple priorities and staying calm under pressure
 * Proactive, people-focused, and detail-driven.

This is an exciting opportunity to step into a leadership role where you can make a real impact. If you're ready to take ownership of service delivery and feel this positon is suitable for your skill set -we'd love to hear from you.

## Description

We're on the lookout for a Helpdesk Manager to join our clients team in the Surrey area. This is a hands-on role for someone who thrives in a fast-paced environment, enjoys leading people, and understands the importance of compliance, safety, and seamless service delivery.

You'll be the go-to person for managing our CAFM system, ensuring our Helpdesk runs like clockwork, and keeping both planned and reactive maintenance work on track. You'll also play a key role in building strong working relationships with engineers, subcontractors, clients, and internal teams.

What You'll Be Doing:

 * Own and manage our CAFM system
Set up and maintain PPM schedules, review and adjust tasks, and ensure system accuracy across assets, documentation, and job tracking.

 * Run a smooth Helpdesk operation
Oversee the day-to-day of the Helpdesk, allocate jobs, monitor progress, and make sure our response times are on point. Keep the team sharp, responsive, and efficient.

 * Lead from the front
Manage the Helpdesk team-set clear objectives, support development, and hold regular performance check-ins. You'll also cover where needed during holidays or absences.

 * Keep us compliant and safe
Review RAMS, risk assessments, and contractor paperwork. Ensure all work meets health & safety standards and industry best practices.

 * Manage contractors with confidence
Coordinate bookings, review service reports, follow up on remedials, and deal with any delays or documentation issues quickly and professionally.

 * Support reporting and relationship management
Work alongside the Account Manager to produce operational reports and represent the team in client meetings. Always keep communications clear and professional.


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