> Markdown version of [/jobs/ext/2095892-it-support-infrastructure-engineer](https://www.wearedevelopers.com/jobs/ext/2095892-it-support-infrastructure-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support &Infrastructure Engineer

- **Company:** A W JENKINSON FOREST PRODUCTS
- **Location:** Bristol, UK
- **Salary:** £38,727.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Systems Engineering, Microsoft Online Services, VoIP, Business Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Search, Network Architecture, Azure Active Directory, Microsoft SharePoint, TCP/IP, User Provisioning Software, Virtual Local Area Networks, Wireless Networks, Computer Network Technologies, Microsoft InTune, Laptops, Server Operating Systems & Platforms, Vmware
- **Published:** August 17, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5845239338

## About the Role

The successful candidate will be comfortable working independently, troubleshooting complex issues, and engaging with users at all levels of the organisation., * Previous experience in a 2nd Line Support, Infrastructure Support or Systems Engineer role.

 * Strong knowledge of Microsoft Windows desktop and server operating systems.
 * Knowledge of Active Directory, Group Policy and Microsoft Entra ID.
 * Strong understanding of networking technologies including TCP/IP, DNS, DHCP, Vlan's and VPNs.
 * Experience diagnosing and resolving complex technical issues.
 * Excellent communication skills.
 * Full UK driving licence and willingness to travel between sites when required.

Desirable Skills & Experience

 * SharePoint administration and management.
 * Experience with VMware and/or other virtualisation platforms.
 * Support and administration of IP telephony and PBX platforms.
 * Microsoft Intune and endpoint management experience.
 * Experience within a multi-site business environment.

Personal Attributes

 * Strong problem-solving and analytical skills.
 * Self-motivated with a proactive approach.
 * Excellent attention to detail.
 * Ability to work independently and as part of a team.
 * Professional and customer-focused.

## Description

This is a full-time, fully office based role. Reporting to the IT Manager, you will provide technical support and infrastructure administration across a diverse multi-site environment. You will be responsible for resolving IT issues, maintaining core business systems, and assisting with the implementation of new technologies across the Group., * Troubleshoot and resolve hardware, software, network and infrastructure issues.

 * Support and administer Microsoft 365 services, Teams, OneDrive and SharePoint.
 * Configure and maintain network infrastructure including switches, wireless networks.
 * Support and administer telephone and PBX systems, including user provisioning and deployment.
 * Manage endpoint devices including desktops, laptops, mobile devices and printers.
 * Maintain technical documentation and support procedures.


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)