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# IT Field Support Engineer

- **Company:** Aspire
- **Location:** London, UK
- **Salary:** £28,860.0 - £36,000.0
- **Contract:** Permanent contract
- **Skills:** Networking Hardware, Windows Servers, Networking Basics, Software Systems, Vmware
- **Published:** August 17, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6a83280615af0e0277de37ae/apply

## About the Role

Experience working in a similar role.

Excellent communication and documentation skills.

Excellent customer service and are able to build strong working relationships with colleagues and customers.

Confidence to make decisions and demonstrate sound judgement.

Experience with VMWare (desirable)

Experience with Windows Server (desirable)

Experience using Mitel (desirable)

Networking fundamentals, CCNA (desirable)

A full and valid UK Driving License.

## Description

We're looking for an IT Field Support Engineer to join our Field team based in London.

As an IT Field Support Engineer, you will have a strong technical support background and will ensure excellent standards and customer experience are delivered. You will be driven and will enjoy taking control of situations to help resolve technical issues.

As an IT Field Support Engineer, you will travel frequently throughout the UK therefore a valid UK driving license is essential.

Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none. Efficiency is important to succeed, as you will be managing a diverse workload.

What you will be doing

Troubleshooting and diagnosing technical issues.

Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately.

Deploying new hardware and software solutions.


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