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# IT Support Engineer

- **Company:** Devonshire Hayes
- **Location:** London, UK (Remote available)
- **Salary:** £49,920.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Desktop Computing, Azure Active Directory, ServiceNow IT Service Management, Office365, Software Troubleshooting, Peripherals, Microsoft InTune, Deployment Automation, Laptops, User Accounts
- **Published:** August 17, 2026
- **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-6686215926614A378A/

## About the Role

If you are an experienced 1st/2nd line IT Support Engineer with excellent communication skills and a proven flare for providing excellent customer service we have a 12 month initial contract we would like to discuss with you. Please note this role is INSIDE IR35 and requires 4 days a week onsite with one WFH day., * Previous 1st/2nd Line IT support experience

 * Strong knowledge of Windows 11 and Microsoft 365
 * Practical experience with Microsoft Intune and Windows Autopilot
 * Active Directory and Entra ID/Azure AD experience
 * Good understanding of laptops, desktops, mobile devices and peripherals
 * Strong troubleshooting, communication and customer-service skills

## Description

You will provide technical support to users across desktop, laptop, software and Microsoft 365 environments, resolving incidents remotely and face-to-face., * Provide 1st and 2nd line technical support

 * Diagnose and resolve hardware, software and access issues
 * Build, configure and deploy Windows 11 devices
 * Manage devices using Microsoft Intune and Windows Autopilot
 * Support Microsoft 365 applications, including Outlook and Teams
 * Administer user accounts, permissions and group policies
 * Manage incidents and service requests through the IT ticketing system
 * Escalate more complex issues to senior support teams
 * Maintain accurate support and asset-management records


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