> Markdown version of [/jobs/ext/2096446-service-supervisor-computer-repair](https://www.wearedevelopers.com/jobs/ext/2096446-service-supervisor-computer-repair). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SERVICE SUPERVISOR - COMPUTER REPAIR - **Company:** Micro Electronics, Inc. - **Location:** Fairfax, VA, United States - **Experience:** Expert - **Salary:** $45,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Computer Maintenance, Information Technology - **Published:** August 17, 2026 - **Apply:** https://recruiting.ultipro.com/MIC1003MEI/JobBoard/e3674ed3-2699-442b-aa28-c0b8436281b9/OpportunityDetail?opportunityId=49e860a2-0613-4ba0-b88a-2ea75605b487 ## About the Role We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!, * High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. * At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. * Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. * Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. * Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. * Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays. ## Description The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department., * Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. * Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. * Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. * Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. * Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. * Responsible for vendor relationship management (parts cost, margin, SLA) * Responsible for creating vendor P&Ls. * Participate in staffing, orientation, and training activities in the store. * Assist with scheduling to ensure proper coverage. * Maintain the technical certification level of the shop to ensure proper service and repair of products. * Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. ## Related Videos - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Microfrontends at Scale](https://www.wearedevelopers.com/videos/236-microfrontends-at-scale) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [It's a Great Time to be a Builder: Leveraging AI for Good](https://www.wearedevelopers.com/videos/100042-it-s-a-great-time-to-be-a-builder-leveraging-ai-for-good) - [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)