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# Information Technology Support Specialist II

- **Company:** Irvine Technology Corporation
- **Location:** Los Angeles, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $68,640.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Networking Hardware, Microsoft Office, Microsoft Software, Azure Active Directory, Microsoft SharePoint, Microsoft InTune, Azure Security Center, Web Filtering, Information Technology, Laptops, Servicenow
- **Published:** August 17, 2026
- **Apply:** https://www.disabledperson.com/jobs/74272212-information-technology-support-specialist-ii

## About the Role

* 5+ years of deskside and field support experience in a large enterprise environment.
 * Strong technical skills with Microsoft Stack (Active Directory, Entra/Azure AD, Office 365, Teams, SharePoint, Intune).
 * Must have experience with Microsoft Defender for endpoint and cloud protection and web and email content filtering.
 * Experience provisioning users in Active Directory.
 * Experience supporting multiple locations and hybrid environments, with proficiency in ServiceNow or similar ticketing systems.
 * Strong documentation, teamwork, and communication skills with proven stability in prior employment.
 * Proven mastery of Windows operating systems, including Windows 10 and 11.
 * A+ certification, technical degree, or equivalent; advanced credentials (CCNA, MCSA, MCP) preferred.

## Description

* Provide Tier 2 deskside support for desktops, laptops, mobile devices, printers, and related peripherals in a hybrid enterprise environment.
 * Support users across multiple sites, collaborating with Service Desk and IT teams to resolve technical issues and ensure timely resolution.
 * Administer Active Directory, Entra/Azure AD, Office 365, SharePoint, and Teams, including provisioning and account management.
 * Document tickets, resolutions, and technical processes in ServiceNow, emphasizing clear communication and knowledge sharing.
 * Contribute to IT projects, occasional office setups, and minimal travel to branch locations.
 * Install network equipment, desktops, laptops, mobile devices, and phone systems at remote job sites and permanent offices.
 * Participate in team meetings to discuss ongoing projects, share updates, and provide input on process improvements.
 * Perform "root cause analysis" when the Service Desk escalates problems/tickets - ensure that process or configuration changes are communicated to the responsible parties
 * Inventory new equipment and software and perform periodic audits of deployed assets.
 * Assist in training and mentoring junior technicians and new team members, promoting a culture of knowledge sharing and support.
 * Collaborate with other departments to understand their IT needs and provide tailored solutions that enhance productivity.


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