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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Asset Field Support Associate - **Company:** FAIRVIEW, INC. - **Location:** United States - **Contract:** Permanent contract - **Skills:** Apple IOS, ServiceNow IT Service Management, Peripherals, Information Technology, Network Support, Laptops, Servicenow - **Published:** August 17, 2026 - **Apply:** https://www.dice.com/job-detail/0da7ec83-6a43-4983-862e-901e7689cd88 ## About the Role * Information Technology Program Certificate and/or equivalent work experience * Reliable personal transportation to perform work at multiple sites during a scheduled shift * Ability to work on call * Strong customer service * Strong oral and written communication skills * Strong prioritization and problem-solving * Team oriented with strong interpersonal skills * Proven ability to act with a sense of urgency while maintaining composure and professionalism during potentially emotional critical situations * Basic knowledge of networking * 1 year directl applicable IT support (Service Desk or Hardware Support) experience * Drivers License, * Associate of Science or equivalent work experience with focus on Information Technology/Systems related technical field * 1 year 1 year of working in an enterprise (10,000+ users) and/or healthcare environment * Knowledge of supporting iOS and Android * Knowledge of IP phones * Familiar with IT ticketing system such as Service Now * A+, Network+ ## Description The IT Asset Support Associate is responsible for managing and supporting IT assets across the organization. This role requires a proactive individual who can take ownership of technical issues, ensuring high levels of client satisfaction through effective communication and prompt resolutions., * Accountability & Ownership: Take ownership of technical issues related to IT assets, ensuring high levels of client satisfaction through effective communication and prompt resolutions. * Incident & Request Management: Respond to escalated requests from the Service Desk regarding endpoint devices and IT asset-related issues via telephone, email, and on-site support. * Asset Deployment & Troubleshooting: Execute or support the imaging, installation, deployment, and troubleshooting of IT assets such as desktops, laptops, mobile devices, printers, and peripherals, including upgrades and replacements, on a project or individual basis. * Onboarding Support: Manage thorough and timely setup of IT assets for new and existing end-users, ensuring compliance with company standards. * Collaboration: Coordinate with cross-functional technology teams to troubleshoot, diagnose, and resolve IT asset-related issues promptly, ensuring proper escalation and hand-off when necessary. * Documentation & Monitoring: Document, track, and monitor IT asset requests, problems, and actions per defined processes to ensure timely resolution and high levels of end-user satisfaction. * Cabling & Network Support: Provide first-level cabling configuration and support for network and phone issues, including tasks such as punch-downs and cable patching, as related to IT assets. * Audit Support: Assist with audit activities by providing accurate IT asset records, data, and adherence to established policies and processes. * Policy Champion: Advocate for and enforce established IT asset management processes and policies across technology teams and business units. * Process Improvement: Contribute to the creation, execution, and maintenance of best-in-class IT asset management processes to ensure timely response, fulfillment, and user satisfaction. maybe * Strategic Collaboration: Work with management to document and refine IT asset-related processes, procedures, and tools for improved efficiency and effectiveness. * Continuous Improvement: Offer subject matter expertise and support to enhance IT asset management procedures, anticipate end-user needs, and align with organizational goals. * On Call: Participate in on-call rotation outside of normal business hours if required. * Mobile: Responsible for performing work at multiple Fairview sites and transporting equipment, as needed within a scheduled shift. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)