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# Network Support Specialist - AI Trainer

- **Company:** Mercor, Inc.
- **Location:** Washington, DC, United States (Remote available)
- **Salary:** $104,000.0 - $145,600.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Machine Learning, Wireshark, Wi-Fi Technology, Firewalls (Computer Science), Network Support, 3-tier Architectures, Data Pipelines, Cisco
- **Published:** August 17, 2026
- **Apply:** https://www.careerjet.com/jobad/us93cb89ca569a25fa42f94c63e53dd112

## About the Role

* Current role as a Level 3 / Tier 3 / Principal Support Engineer.
 * Experience with end-customer enterprise networks (switches, APs, firewalls).
 * Proficiency in Wi-Fi/wireless, including Cisco WLC, Aruba, or Meraki.
 * Skills in packet-level troubleshooting using Wireshark, tcpdump, and SPAN captures.
 * Authorization to work in the US or Canada without sponsorship.

## Description

* Review real-world data from deployed networks, including logs, configs, telemetry, and event streams.
 * Label and classify network behaviors, issues, anomalies, and incident patterns.
 * Define schemas and structure for large-scale data pipelines that downstream ML models will train on.
 * Interface directly with the client team to ensure data accuracy and relevance.
 * Work independently and asynchronously to meet deadlines while improving AI model performance.


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