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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist (Citywide) job in Highland Park - **Company:** HIGHLAND PARK, ILLINOIS SISTER CITIES FOUNDATION - **Location:** Highland Park, IL, United States - **Experience:** Experienced - **Salary:** $62,589.0 - $93,883.0 - **Contract:** Permanent contract - **Skills:** Desktop Computing, IT Management, Network Connections, Software Licensing, Computer Networking Systems, Google Cloud, Information Technology, Network Server, Cisco - **Published:** August 17, 2026 - **Apply:** https://jobs.diversity.com/career/2456378/it-support-specialist-citywide-illinois-il-highland-park ## About the Role Required Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Associate's degree in Computer Science, Information Technology, or a related field required. College coursework combined with relevant professional certifications may substitute for the degree requirement. Experience: Three to five years of IT support experience, with demonstrated strength in troubleshooting, customer service, and documentation. Demonstrated experience coordinating with vendors, processing invoices, or supporting procurement/purchasing activities. Demonstrated experience supporting technology users at all levels of an organization, from front-line staff to senior leadership. Certification or License: Valid driver's license is required. We encourage candidates to demonstrate their commitment to professional growth through relevant IT certifications. Examples might include CompTIA A+ or Network+, Cisco's CCNA or other networking certifications, Microsoft or Google Cloud credentials, or any other industry-recognized certifications. These are not mandatory, but they reflect a dedication to staying current in the field and continuously developing your technical expertise. Required Knowledge, Skills, and Proficiencies : * Knowledge of hardware and software components of servers, personal computers, and mobile devices * Proficiency in troubleshooting user issues across diverse systems and platforms * Ability to document technical procedures and IT support processes clearly and accurately * Effective interpersonal and communication skills to explain technical issues to non-technical users * Ability to manage multiple assignments and priorities independently * Capacity-building mindset, able to walk users through solutions to reduce reliance on IT support * Availability for on-call support during off-hours for critical IT issues and emergencies * Strong time management, customer service orientation, and problem-solving skills * Ability to build and maintain productive working relationships with IT vendors and service providers * Skill in reviewing invoices, purchase orders, and vendor contracts for accuracy * Basic understanding of municipal procurement and budgeting practices, or willingness to learn * Strong organizational skills and attention to detail in tracking expenditures and vendor records * Versatile, adaptable, and comfortable serving as a jack-of-all-trades across a wide range of technical disciplines * Quick to learn new systems, technologies, and processes independently and apply them on the job * Experience assisting with the onboarding and rollout of new technology platforms, including testing, training, and phased implementation * Ability to effectively support and communicate with staff at all levels of the organization, from front-line employees to senior leadership ## Description Primary Purpose: Serves as the initial point of contact for City staff seeking technical support City-wide. Troubleshoots and resolves hardware, software, network, and telecommunication issues to ensure reliable IT service delivery across all departments. Functions as a versatile, first-tier, jack-of-all-trades technical resource, able to quickly learn new systems and technologies and provide effective support to staff at every level of the organization, from front-line employees to senior leadership. Assists with the onboarding and rollout of new technologies to support successful adoption City-wide. Manages relationships with IT vendors and coordinates procurement, invoicing, and billing for IT products and services. Supervision Received: Works under the direct supervision of the Manager of Information Technology (IT) with tasks and some responsibilities assigned by the City's Senior Systems Administrator and Senior Network Systems Engineer. Supervision Exercised: Minimal supervision exercised on projects where IT has leadership role., * Provide Tier 1 help desk support City-wide for all City departments. Troubleshoot and resolve issues related to computers, software, printers, phones, voicemail, and related systems. Escalate complex issues to appropriate IT staff. * Serve as a primary point of contact for selected IT vendor relationships. Coordinate service requests, warranty claims, and support tickets with hardware, software, and telecommunications vendors. Maintain vendor contact records and relationships. * Process and track IT-related invoices, purchase orders, and recurring service billing. Reconcile vendor invoices against contracts and quotes. Maintain accurate records of IT expenditures and assist IT leadership with budget tracking and forecasting. * Install, configure, and maintain Devices, operating systems, software, and network connections City-wide. Assist with inventory and repair of IT assets across all departments. * Maintain systems such as the IT Help Desk, Asset Management, and Software Licensing. Develop and update procedures for key systems and maintain accurate license and warranty records. Assist with onboarding, testing, and phased rollout of new technologies and platforms to support successful City-wide adoption. * Research IT products, services, and solutions based on user and technical specifications. Obtain quotes, compare vendor proposals, and provide purchasing recommendations to IT leadership. * Perform other related duties as assigned., products, and vendor portals, procurement and purchase order systems, and invoice tracking tools., Please describe your experience working with IT vendors, including coordinating service requests, obtaining quotes, reviewing invoices or assisting with technology purchasing. ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)