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# Technical Operations Support Analyst - Remote

- **Company:** Unitedhealth Group Inc
- **Location:** Washington, DC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $72,800.0 - $130,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Microsoft Azure, Extract Transform Load (ETL), File Transfer, Virtual Private Networks (VPN), Lookup Table, Microsoft Office, Pivot Tables, Power BI, Topdesk, SQL Databases, Systems Integration, Tableau (Software), Transmission Control Protocol (TCP), File Transfer Protocol (FTP), Servicenow
- **Published:** August 17, 2026
- **Apply:** https://www.dice.com/job-detail/ce565917-c3b2-4eb9-bcd2-c9e54b289f44

## About the Role

* 3+ years of SQL experience
 * 3+ years of Excel experience, able to use formulas, VLOOKUP, and pivot tables
 * 2+ years of customer-focused position involving technical knowledge of company's products and services
 * 2+ years technical support and troubleshooting experience
 * 2+ years file load troubleshooting experience
 * 2+ years working with and assisting clients with help desk software
 * 2+ years of Microsoft Office Suite experience
 * Ability to travel domestically up to 10-25% when required, * Experience with Care / Clinical Management applications, workflows, system integrations
 * Experience with ServiceNow
 * Experience and understanding of file transfer platforms (SFTP)
 * Experience with Government Healthcare (Medicare/Medicaid/ACA) experience
 * Healthcare payer application experience
 * Experience with Facets, QNext and/or HealthRules claims platforms
 * Experience developing in BI/Visualization software (Tableau/PowerBI)
 * Extract, Transform, & Load (ETL) Experience
 * Azure Cloud Configuration Experience
 * VPN Tunnel Experience
 * TCP/IP Networking Experience
 * Experience incorporating AI into system and employee workflows to automate routine activities, augment decision-making, and drive measurable productivity gains
 * Proven to exhibit a demonstrated aptitude for AI and a continuous curiosity for applying emerging technologies to solve business and operational challenges

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

## Description

* Research and resolve issues reported by internal and external customers via ServiceNow
 * Work closely with internal and external teams to troubleshoot technical issues and support break/fix efforts
 * Communication and escalation of issues reported or discovered
 * Technical support for file loads and transfers
 * Facilitate meetings and presentations for internal teams and clients
 * Identify opportunities for process improvement
 * Ensure internal and external processes are accurately documented
 * Training and onboarding new teammates as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


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