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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Network (VoIP) Engineer Lead - **Company:** Ann Inc. - **Location:** Chicago, IL, United States - **Experience:** Expert - **Salary:** $110,240.0 - $181,896.0 - **Contract:** Permanent contract - **Skills:** Software Applications, VoIP, Information Systems, Computer Programming, Data Centers, Internet Fax, Trunking, HP-UX, Information Management, Networking Hardware, Microsoft Software, Network Architecture, Software Maintenance, Solaris (Operating System), Scripting, Computer Network Technologies, Information Technology, Cisco, Windows Client - **Published:** August 17, 2026 - **Apply:** https://www.dice.com/job-detail/dfb5b081-15bb-41bf-aab4-6807b7b48091 ## About the Role * Bachelor's Degree in Information Systems/Computer Science or a directly related field or equivalent work experience is required. * Comprehensive knowledge of Avaya or other voice technologies as they relate to the voice infrastructure. * 5+ years experience with design, implementation, and support of relevant voice technologies in a complex enterprise network environment. * 5+ years' experience in the operations and monitoring of all telecommunication systems, including PBX switches, VoIP, quality of service, voice mail, call/cost accounting, telephones, internal wireless phones. * 5+ years of experience working with Microsoft, HP-UX, Solaris, and Windows client/server-based equipment/operating systems and applications in a complex enterprise network environment highly desired. * 5+ years experience in information systems within a health care provider organization is desired. * 5+ years working with cable management and standards for IDF and Data Centers. * Certification in Avaya, Cisco, Microsoft, and other networking technology highly desired. * Master level skills in relevant voice technologies. * Programming or scripting skills necessary to assist in server and client management tasks. * Demonstrated project management skills from both team member and leader roles. * Analytical thinking for effective problem determination and correction within the department and in the user community is essential. * The ability to work independently, make decisions under pressure, while providing timely and responsive services are the keys to this position. * Excellent time and project management skills, customer service and interpersonal skills, system diagnostic and communication (written and oral) are critical for success in this position. Education Bachelor's Degree (Required) ## Description The IT Network (VoIP) Engineer Lead is primarily responsible for the design, implementation and support of enterprise voice infrastructure and applications utilized by Lurie Children's. This includes telecommunication and relevant network appliances and technology for transport of voice services within the Lurie Children's campus and the Internet. This position is expected to lead a team of technical and other resources in accomplishing this goal. This position will provide project and task supervision for all network infrastructure team members including performance review feedback. The IT Network (VoIP) Engineer Lead must also possess a master level understanding of all assigned voice, network, and application technologies., * Lead a multidisciplinary team of technical and other resources in the delivery of a key Lurie Children's voice technology service, including Call Center applications. * Develops and manages complex projects related to voice and application technologies as indicated. * Provides project and work task supervision of all team members, including feedback to departmental management for performance reviews and other management needs. * Mentors more junior technical staff and/or other IM team members. * Participate in other department or organizational project tasks as required. * Install and manage assigned voice technologies and application software. * Voice over IP PBX technology * Call Center, eFax, e911, etc. applications * SIP Trunking to adjunct systems * Develops and maintains cable, network rooms, and other physical elements of the voice infrastructure. * Completes assigned Service Desk support tickets within Information Management Department standards. * Serves as liaison to vendors for equipment and software maintenance * Develops and documents procedures covering all aspects of enterprise-wide network infrastructure. * Monitors and reports on performance for all enterprise voice infrastructure and technologies. * Assumes on-call responsibility for data center equipment operations, per the schedule. * Performs other duties as assigned. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)