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# Technicien IT Italien (H/F)

- **Company:** Experis France
- **Location:** Lille, France
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Virtual Private Networks (VPN), Microsoft Office, TCP/IP
- **Published:** August 18, 2026
- **Apply:** https://espace-emploi.agefiph.fr/jobs/21653429

## About the Role

Compétences techniques attendues

 * Bonne connaissance des environnements Windows (poste de travail, Office 365)
 * Maîtrise des outils de ticketing
 * Notions en réseaux (TCP/IP, VPN)
 * Compréhension des environnements ITIL appréciée
 * Italien bilingue impératif, bon niveau de français
Soft skills

 * Sens du service et orientation utilisateur
 * Bonne communication orale et écrite
 * Rigueur et organisation
 * Esprit d'équipe et capacité d'adaptation
 * Gestion du stress et des priorités

## Description

Dans le cadre du renforcement de nos équipes, Experis recherche un Technicien Helpdesk N1 bilingue italien pour intervenir auprès d'un client évoluant dans un environnement international. Vous intégrerez un service support dynamique et serez un acteur clé de la satisfaction utilisateurs., Technical skills
Vos missions

 * Prendre en charge les appels et tickets utilisateurs (français / italien)
 * Diagnostiquer et résoudre les incidents de niveau 1 (poste de travail, messagerie, applicatifs, réseaux)
 * Assurer le suivi des demandes jusqu'à leur résolution ou escalade
 * Rédiger et mettre à jour la documentation technique et les procédures
 * Garantir une communication fluide et professionnelle avec les utilisateurs


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