> Markdown version of [/jobs/ext/2100025-technicien-helpdesk-n2-h-f](https://www.wearedevelopers.com/jobs/ext/2100025-technicien-helpdesk-n2-h-f). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# TECHNICIEN HELPDESK N2 (H/F)

- **Company:** KAN CS
- **Location:** Paris, France
- **Experience:** Experienced
- **Salary:** €22,800.0
- **Contract:** Side job
- **Skills:** Microsoft Windows, Wireless LAN, Active Directory, Microsoft Outlook, Computer Networks, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Microsoft OneNote, Microsoft Office, Citrix Systems, Microsoft SharePoint, TCP/IP, Gestionnaire Libre De Parc Informatique (GLPi), Virtual Environment, Microsoft InTune, Microsoft Onedrive, User Accounts
- **Published:** August 18, 2026
- **Apply:** https://www.jobaviz.fr/rechercher-un-job-etudiant/autres-domaines/divers/paris-eme-arrondissement-75013/1528209

## About the Role

Connaissances des systèmes d'exploitation Windows

 - Administration (Active Directory)
 - Maîtrise des applications Office (Outlook, Teams, OneDrive, SharePoint, OneNote)
 - Compréhension des réseaux informatiques de base (LAN, WLAN, TCP/IP).
 - VPN (TrustBuilder) anciennement Inwebo
 - Environnement virtuel (Citrix)
 - Capacité à communiquer efficacement avec des utilisateurs de différents niveaux de compétences techniques.
 - Sens du service client et aptitude à travailler en équipe.
 - Capacité à gérer les priorités et à résoudre les problèmes de manière autonome.
 - Maitrise de l'outil ITSM (GLPI) (Fresh Services)
 - Maitrise de la solution de gestion et de protection Microsoft Intune, Analyser, résoudre un problème courant ou complexe | Configurer le poste de travail aux besoins de l'utilisateur

## Description

Assurer le support technique de premier niveau en répondant aux demandes d'assistance des utilisateurs par téléphone ou par teams (Prise en main à distance)

 - Diagnostiquer et résoudre les problèmes techniques courants liés aux postes de travail, aux périphériques et aux applications métiers.
 - Installer, configurer et mettre à jour les logiciels et les systèmes d'exploitation
 - Gérer les comptes utilisateurs, les droits d'accès et les permissions selon les procédures établies.
 - Tenir à jour la base de connaissances.
 - Gérer et suivre les tickets d'incidents et demandes via les outils de gestion du support, en respectant les SLA.


## Related Videos

- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023)
- [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)