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# Helpdesk Administrator

- **Company:** kpm media ltd
- **Location:** London, UK
- **Salary:** £23,000.0 - £26,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Databases
- **Published:** August 18, 2026
- **Apply:** https://www.jobs.fmj.co.uk/careers/62576/Head-Hard-Fm-Operations-Pfi-Ppp-North-Wales

## About the Role

* Must have experience of providing excellent customer service ideally in a helpdesk environment
 * Knowledge of a CAFM system desirable - the client will use Maximo
 * Excellent communication skills, both oral and written
 * Able to work as part of a team and autonomously
 * Must have good IT skills (able to use email, management systems, databases)
 * Well organised and able to prioritise workload

## Description

* To provide a professional FM Helpdesk service
 * To receive calls and enter the details onto the CAFM system to enable the works to be completed
 * To support the planned maintenance programme by generating jobs and updating the system when work is complete
 * To provide administration support to the department
 * Working hours are 40 hours per week, Monday to Friday 08:00 - 17:00 and 09:00 - 18:00 (alternate weeks)


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