> Markdown version of [/jobs/ext/2100121-helpdesk](https://www.wearedevelopers.com/jobs/ext/2100121-helpdesk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk - **Company:** kpm media ltd - **Location:** Oxted, UK - **Salary:** £25,000.0 - £28,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Operational Databases - **Published:** August 18, 2026 - **Apply:** https://www.jobs.fmj.co.uk/careers/62576/Head-Hard-Fm-Operations-Pfi-Ppp-North-Wales ## About the Role Educated to GCSE or above Knowledge and experience of Microsoft Excel, Outlook, and Word is essential. Knowledge of internal databases desirable. Excellent Customer Service Delivery experience Team player, self-driven, keen for a new experience Analytical and organised ## Description We are seeking a customer focused Helpdesk Administrator to work in there offices in Surrey You will liaise with clients, engineers and sub-contractors ensuring that the appropriate engineers (whether internal or external) are sent to the required location within an agreed timescale. This role requires a very organised person to keep on top of the variety of demands that are made of you. A happy, positive, flexible can-do attitude is also desirable. If you enjoy a challenge, problem solving, using your initiative and are able to cope in a very friendly but hectic environment then this could be the perfect role for you. RESPONSIBILITIES / DUTIES: Ensure Sub Contractors are given notice of forthcoming PPM's. Ensure the Pre-Planned Maintenance (PPM) is proactively planned Dispatch Engineers to Call Outs within agreed timescales. The General duties of the post include: Schedule PPM's in advance, including 3rd party communication for access Liaise with Helpdesk to ensure continuity to deliver and achieve KPI's Action weekly schedule for Contract Managers Schedule in approved quoted works to commence Update overtime authorisation on system from Contract Managers Create Out Of Hours rota Maintain Office calendar - Annual Leave and sick for Engineers Liaise with Contract Managers & Supervisors, highlighting issues. Liaise with IT via support system to highlight any IT issues Maintain electronic and paper records ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)