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# 2nd/3rd Line Support Engineer

- **Company:** Head Resourcing Ltd
- **Location:** Glasgow, UK
- **Salary:** £35,825.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Microsoft Software, Microsoft InTune, Servicenow, Unified Endpoint Management
- **Published:** August 18, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5843030550

## About the Role

* We need strong and proven experience in similar Microsoft-focused 2nd/3rd line support roles.
 * We need experience managing the Microsoft technology stack, including Microsoft 365 tenants/subscriptions, Windows 11, Intune, Active Directory, and Entra ID.
 * We need experience supporting Microsoft endpoint management, including Intune, Windows build and configuration, and policy/compliance.
 * We need experience working in an ITSM or service desk environment, using an ITSM tool such as ServiceNow to manage incidents and requests and meet SLAs.
 * Knowledge and experience in the Scottish public sector or Scottish Government is highly advantageous.
 * Microsoft 365 certification is highly desirable but not essential.

## Description

* We will provide 2nd and 3rd line technical support across our enterprise IT environment.
 * We will troubleshoot issues and carry out root cause analysis across Microsoft 365, Intune, Windows operating systems, Active Directory, endpoint management, and related infrastructure services.
 * We will manage incidents and service requests through ServiceNow.
 * We will work closely with our 1st line support teams, project delivery teams, and third-party suppliers.
 * We will help implement new technologies and service improvements when required.
 * We will maintain core infrastructure services and contribute to the continual improvement of our digital services across a complex Microsoft technology estate.

Technologies:

 * Active Directory
 * Support
 * ITSM
 * Microsoft 365
 * ServiceNow
 * Windows
 * Office 365


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