> Markdown version of [/jobs/ext/2100169-1st-line-engineer](https://www.wearedevelopers.com/jobs/ext/2100169-1st-line-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Engineer - **Company:** IMT Resourcing Solutions - **Location:** Cheltenham, UK - **Salary:** £28,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Networking Basics, Remote Service Software, TCP/IP, Software Troubleshooting - **Published:** August 18, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2931877360-2 ## About the Role * Previous experience within an IT Support, Service Desk or Helpdesk role * Knowledge of Microsoft Windows and Microsoft 365 * Understanding of Active Directory and user account administration * Strong troubleshooting and problem-solving abilities * Excellent communication and customer service skills * A genuine passion for technology and learning Desirable Experience * Experience working within a Managed Service Provider (MSP) * Understanding of networking fundamentals including DNS, DHCP and TCP/IP * Exposure to Microsoft Azure or cloud technologies * Experience using service desk and remote support tools ## Description Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham. This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service. What You'll Do: * Provide 1st line technical support via phone, email and remote support tools * Log, prioritise and manage support tickets through to resolution * Troubleshoot hardware, software and connectivity issues * Support Microsoft 365, Windows and cloud-based environments * Assist with user account administration and access management * Support device builds, deployments and onboarding activities * Maintain accurate documentation and ticket records * Escalate more complex technical issues where required You'll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience., Develop Your Career This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications. Diverse Technology Exposure You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression. Supportive Team Environment Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued. Growing Business Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services. Apply Now If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)