> Markdown version of [/jobs/ext/2100204-ict-support-analyst](https://www.wearedevelopers.com/jobs/ext/2100204-ict-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ICT Support Analyst - **Company:** Morgan Hunt UK Limited - **Location:** Birmingham, UK (Remote available) - **Salary:** £30,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Data Security, Issue Tracking Systems, Office365, Windows Client - **Published:** August 18, 2026 - **Apply:** https://www.jobs.service.gov.uk/jobs/6a83567c5110f7af0487d487/apply ## About the Role Are you passionate about IT support and looking to make a meaningful impact? Our client is seeking an ICT Support Analyst to join a dynamic team based in Birmingham. This role offers an excellent opportunity to build on your IT support experience while contributing to exciting projects and infrastructure initiatives. You'll play a key role in delivering IT support and ensuring the smooth operation of all ICT services for stakeholders. In this position, you'll provide both in-person and remote support, triage ICT-related issues, and collaborate with internal teams and external suppliers. Your responsibilities will include maintaining asset management processes, monitoring service KPIs, and contributing to project coordination activities. This is a technical role, ideal for someone with experience in a corporate ICT environment supporting Office 365 applications, Windows 10/11, and service desk ticketing systems. They are looking for a proactive and results-oriented individual with excellent communication skills and a strong team player. If you have a passion for process improvement, a keen eye for detail, and the ability to thrive in a fast-paced environment, the this could be a great match. * Hands on experience of IT support for Office365 * Experience of working with ICT suppliers in an outsourced environment * Ability to prioritise, deliver to agreed deadlines and manage expectations * Experience working with Service Desk ticketing software * Working knowledge of service delivery frameworks * Ability to triage and monitor service desk tickets through to resolution * Appreciation of data security/privacy legislation * Strong experience of supporting process improvement activities. ## Related Videos - [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)