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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Professional Services Consultant - **Company:** gb Trident - **Location:** Brighton and Hove, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Networking Hardware, Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Networking Basics, Routing, Cloud Services, Microsoft SharePoint, Virtual Local Area Networks, Backup and Restore, Sonicwall, Firewalls (Computer Science), Information Technology, Fortinet, Veeam, Network Server, Vmware - **Published:** August 18, 2026 - **Apply:** https://www.totaljobs.com/job/professional-services-consultant/trident-job107861623 ## About the Role * Strong experience with Microsoft technologies, including: * Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online). * Azure administration and cloud solutions. * Windows Server (AD, DNS, DHCP, Group Policy). Demonstrable SharePoint administration and user support/training capability Experience with virtualisation technologies (VMware/Hyper-V). Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard. Networking principles including VLAN's, LAGS, VPN's and routing. Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc. Strong troubleshooting and problem-solving skills. Proven experience in a customer-facing technical or consulting role. Strong communication skills, with the ability to engage both technical and non-technical stakeholders. A proactive and solution-oriented mindset, with ownership of tasks through to completion. A strong focus on customer service, balanced with commercial awareness. Ability to work both independently and as part of a team. ## Description We are seeking a highly motivated and customer-focused Professional Services Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions to our clients, combining hands-on technical expertise with strong consultancy skills. You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include: * Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. * Travelling to client sites to deliver technical services, including project work and escalated support. * Installing, configuring, and upgrading hardware and software, including servers, PCs, networking equipment, and cloud-based systems. * Managing and documenting incidents, service requests, and resolutions accurately. * Conducting onsite audits, surveys, and assessments across infrastructure and network environments. * Working independently and collaboratively to understand client requirements and deliver effective solutions. Client Engagement & Training * Delivering clear and effective end-user training on new and existing systems, ensuring successful adoption of solutions. * Providing guidance and supporting to clients to improve system utilisation and efficiency. * Building strong client relationships by communicating technical concepts in a clear, professional, and accessible manner. ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)